CONSUMER SERVICES ANALYST-EOG - 31000141

Requisition No: 844725 

Agency: Executive Office of the Governor

Working Title: CONSUMER SERVICES ANALYST-EOG - 31000141

 Pay Plan: CS Exempt (EOG)

Position Number: 31000141 

Salary:  $37,400 

Posting Closing Date: 01/22/2025 

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We are looking to hire reliable, professional, and compassionate individuals who love to help people to work on our Citizen Services team.

If you have excellent written and verbal communication skills, good typing skills, and can research and respond to citizen calls for extended periods, you are a great candidate for our position!

Learn more below about why we’re a great place to work.

Our Organization and Mission:

The Governor’s Office of Citizen Services serves as the main point of contact for the public to communicate with the Governor, and handles constituent inquiries by phone, email, postal mail, and in-person meetings.

Our Mission: “Citizen Services strives to provide quality service to constituents and internal customers in a courteous and efficient manner.”

The Difference You Will Make: 

As a Consumer Services Analyst I, you would assist Florida’s constituents by phone to resolve concerns or record comments and positions on various proposed legislation and actions. You would coordinate with executive agencies and local and federal counterparts.

The Work You Will Do:  

The primary responsibility of this position is to provide information and access to benefits and services to those who contact the Governor’s office by phone. It is a responsible, professional position and requires extensive knowledge regarding the operations of state agencies and the major goals and policies adopted by the Governor.  In addition to helping Florida’s constituents, the broad training you receive will help prepare you for opportunities for advancement within the office.

Duties include but are not limited to:

How You Will Grow:

Citizen Services is on the forefront of consumer issues and works closely with many state agencies. In this role you will gain exposure to a broad range of topics including consumer issues, unemployment, child custody, legislative issues, citizen opinions and more. This experience is valuable for promotion into other Citizen Services positions.

Qualifications:

• Must be able to operate a computer with multiple open screens and talk on phone simultaneously.
• Proficient in Microsoft Office Suite.
• Bilingual in English/Spanish a plus.
• Ability to work effectively independently and with others in a team environment.

Salary and Benefits:  $37,400 Annually

Working for the State of Florida is more than a paycheck.

The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including:
  • Health insurance (totaling an annual family benefit value of $19,812, or $9,161 for individuals).
  • Basic life insurance policy for $25,000 at no cost for all employees.
  • Life, Dental, and Vision
  • Additional Supplemental Insurance options
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com)
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

IMPORTANT NOTICE:  

• To be considered for the position, your People First Applicant Profile must be completed in its entirety.
• Applicants must ensure all employment periods and detailed work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained.  
• Applicants who do not respond to the qualifying questions will not be considered for this position. Responses to qualifying questions must be verifiable by skills and/or experience stated on the employment application and/or resume. 
• Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
• All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S.

• CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE:   All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S.  The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act.  We hire only U.S. citizens and those lawfully authorized to work in the U.S.

• E-VERIFY STATEMENT:   The Executive Office of the Governor participates in the U.S. government’s employment eligibility verification program (e-verify).  E-verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).
• The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
• Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
• The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
• VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.