CONSUMER/INVESTIGATIVE SERVICE ADMIN-SES - 64080538 1

Requisition No: 857668 

Agency: Department of Health

Working Title: CONSUMER/INVESTIGATIVE SERVICE ADMIN-SES - 64080538 1

 Pay Plan: SES

Position Number: 64080538 

Salary:  $53,917.08 - $71,019.52 

Posting Closing Date: 08/04/2025 

Total Compensation Estimator Tool

Department of Health

Division of Medical Quality Assurance

Bureau of Enforcement

Investigative Services Unit – Tallahassee Headquarters

Open Competitive Opportunity

Your Specific Responsibilities:

This position directly oversees the inspection programs in the Investigative Services Unit, serves as a liaison with the Consumer Services Unit and Prosecution Services Unit and conducts research and prepares reports for management as needed.

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. 

• Assists with the planning, coordinating, and directing of operational activities for the inspection programs. Resolves operational and policy issues, monitors compliance with rules, regulations, and operating procedures.  
• Implements new policies and procedures related to the operations for the inspection programs including new initiatives related to the Division’s strategic priorities. 
• Develops statistics and informational materials for the media, legislative committees, and other state and local groups.
• Gives testimony or depositions in administrative hearings, if needed.
• Conducts research of statutes, rules, policy, procedures, and other data on critical issues, assists with the preparation of management reports. 
• Serves as liaison with the Office of the General Counsel, DOH and Office of the Attorney General.
• Serves as Investigative Services liaison with federal, state, and local law enforcement and regulatory agencies including agency boards, councils, and all program areas. 
• Supervises Nursing Consultants conducting Office Surgery inspections. 
• Supervises Dentists conducting dental sedation inspections and oversees the analysis, processing, and inspections for the Board of Dentistry.
• Reviews and analyzes the performance and compiles reports to ensure quality and performance standards of the dentists.  
• Assists with the planning, coordinating, and directing of operational activities for the Office Surgery Registration (OSR), Pain Management Clinic (PMC) and the Dental Sedation inspection programs.
• Resolves operational and policy issues, monitors compliance with rules, regulations, and operating procedures, and handles personnel aspects of staff supervision.  
• Creates and implements new policies and procedures related to the Investigative Services Unit operations for the OSR, PMC and Dental Sedation inspection programs including new initiatives related to the Division’s strategic priorities. 
• Oversees the laws or rules regulating the profession.
• Communicates with and educates licensees, complainants, members of the public, and other agency personnel as appropriate. 
• Directs special projects on issues including drug enforcement, facility inspection programs, and cost-benefit analysis of service delivery.
• Special projects include the Department strategic planning initiative for the Division of Medical Quality Assurance. 
• Assists Bureau Chief with legislative activities including bill analyses. 
• Serves as backup to the Bureau Chief and Assistant Bureau Chief. 
• Responds to public inquiries, makes professional presentations before business organizations, societies, and consumer groups.
• Provides assistance to the Department Communication Office as needed or directed. 
• Assists with preparation of budget and statistical reports and information as requested. 
• Handles various assignments, special projects, frequently of a highly confidential nature, and assumes lead responsibility for bureau initiatives as assigned. 
• Performs other duties as required.

Required Knowledge, Skills, and Abilities:

Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer data bases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; knowledge of laws, legal codes, court procedures and government rules & regulations; communicating effectively with others verbally and in writing; listening to what other people are saying and asking questions as appropriate; ability to establish and maintain effective working relationships with others; knowing how to find information and identifying essential information; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; developing approaches for implementing an idea; basic management principles and practices; conflict resolution to include handling complaints, arbitrating disputes and resolving grievances; motivating, developing, and directing people as they work, identifying the best people for the job; time management skills; ability to prepare and conduct training; ability to maintain strict confidentiality; knowledge of principles and processes involved in business and organizational planning, coordination and execution to include strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.

Qualifications:

• Four (4) years of professional experience from one or more of the following fields: investigative, law enforcement, working in the juvenile or adult criminal justice system, regulatory inspections, regulatory compliance, resource protection, affirmative action, equal employment opportunity, regulatory work as a paraprofessional or higher, claims adjusting, auditing, financial examining, land appraisal work, human relations, personnel, working as a licensed healthcare professional regulated by the Division of Medical Quality Assurance
• A bachelor’s degree can substitute for the professional experience as described above. AND;
• 3 years of experience in conducting investigations, regulatory inspections, law enforcement or program management, project lead experience; developing and implementing policies and procedures, legislative activities and bill analyses.
• 1 year of supervisory or project management experience; OR
• Master’s degree can substitute for one year of the required non-supervisory experience.
• Must have a valid Florida State driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Office location – Tallahassee, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (for more information, please click www.myfrs.com)

• Flexible Spending Accounts
• Tuition waivers
• And more!

For a complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.