Cloud Administrator

Requisition No: 842078 

Agency: Florida Gaming Control Commission

Working Title: Cloud Administrator

 Pay Plan: Career Service

Position Number: 41500090 

Salary:  $65,000 - $71,000 

Posting Closing Date: 12/16/2024 

Total Compensation Estimator Tool

Florida Gaming Control Commission

Office of Information Technology

Systems Programming Consultant

(Working Title: Cloud Administrator)
 

Position Number: 41500090

Hiring Salary: $65,000.00 - $71,000.00

Tallahassee, Florida

*OPEN COMPETITIVE*

Overview:

The Florida Gaming Control Commission (FGCC) is a five-member commission appointed by the Governor. The FGCC is charged with investigating and enforcing Florida pari-mutuel and gaming statutes and rules.

The FGCC is searching for a Cloud Systems Administrator to support our expanding agency, infrastructure, and IT team. This role will report directly to the Help Desk Manager and will assist end users while maintaining FGCC’s infrastructure systems.

This position will be involved in setting up and maintaining the agency’s Microsoft 365 and Microsoft Azure environments, providing support to the growing team, and supporting the agency’s Active Directory and Identity Services infrastructure.

Position Duties and Responsibilites:

• Administer Microsoft 365 services, including user, group, and license management.
• Configure, manage, and monitor Azure resources such as virtual machines, storage accounts, virtual networks (VNETs), and automation tools.
• Create and maintain objects in Azure Active Directory/Entra ID and assist the Help Desk with onboarding and offboarding users.
• Optimize configuration policies for users and devices in Microsoft Intune.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Assists with deploying and troubleshooting cloud-based applications and services.
• Perform routine maintenance around reports, labels, and other documentation required by operations.
• Work with vendors to resolve technical issues or request new services.
• Maintain up-to-date documentation of the cloud environment, including configurations, policies, and troubleshooting processes.
• Assists with onboarding and offboarding users, ensuring proper cloud access and permissions.
• Create and update knowledge base documentation for common cloud issues.
• Generate reports for cloud usage, security risks, and system performance.
• Proactive and reactive support to all end users by addressing assigned incidents while empowering users to resolve their own problems whenever possible.
• Provide operational support for the organization's information systems and peripheral equipment, such as servers, printers, storage devices, mobile devices, network devices, and VoIP or Collaboration solutions.
• Provide support to users of systems containing Criminal Justice Information Systems (CJIS) data.
• Review logs and alerts for agency systems, remediating issues as they are discovered.
• Install and perform minor repairs on hardware, software, or peripheral equipment according to design or installation specifications.
• Maintain records of daily data communication transactions, problems encountered, remedial actions taken, and installation activities through a ticketing system and knowledge repositories.

Minimum Requirements:

• 2 years of experience supporting Microsoft 365, Microsoft Azure, or Active Directory.
• Strong working knowledge of current operating systems, Active Directory, Microsoft 365, and Cloud services.
• Proven expertise in managing Windows Operating Systems.
• Reliable and dependable.
• Excellent analytical skills and decision-making abilities.
• Strong time management skills with the ability to handle multiple tasks simultaneously.
• Proven interpersonal and communication skills.
• Ability to work with all levels of employees in a professional manner.
• Understanding of networking concepts (DHCP, IP addressing, DNS, subnets, VLANs, etc.) and the use of common network troubleshooting tools such as ping, tracert, etc.
• Sufficient experience in the Duties & Responsibilities described above can be considered to satisfy any of the minimum requirements.

*** Applicants must complete all fields in the Candidate Profile. Work history with month and year, hours worked, and formal education are required to qualify for this position. Responses to Qualifying questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.***

Preferred Knowledge, Skills & Abilities:  

• Understanding of principles and processes involved in business and organizational planning, coordination, and execution.
• Knowledge of cloud computing and cloud-based infrastructure.
• Proficiency in scripting and automation (PowerShell, Microsoft Graph, Azure CLI, or Bash).
• Solid experience in administering Windows and Linux workstation and servers.
• Experience in managing and supporting eFax and print services.
• Familiarity with Microsoft Purview for compliance and data governance.
• Understanding of security frameworks, practices, and CJIS policies.
• Awareness of current trends in technology and State of Florida initiatives.
• Ability to communicate information technology issues effectively with non-technical users.
• Skilled in oral and written communication.
• Capability to manage large-scale technology projects.
• Ability to work both independently and collaboratively in a team environment.
• Proven leadership and motivation.

Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The state offers a comprehensive compensation package for employees that features a highly competitive set of benefits including:

• Low premium health, dental, vision, life, and supplemental coverage options!
• Paid personal time that includes annual leave, sick leave, nine paid holidays, and one personal holiday!
• Paid administrative leave for mentoring, volunteering, voting, and more!
• Family planning support that includes adoption benefits and paid/unpaid leave options for family and medical responsibilities!
• Retirement plans that include employer contributions (For more information, visit www.myfrs.com)!
• Deferred compensation plans!
• FREE basic life insurance plus additional options for you, your spouse, and children!
• Flexible Spending Accounts!
• Tuition waivers that allow eligible employees to take up to six credit hours per semester, tuition free at any state university or state college!

 IMPORTANT NOTICES:

• The Florida Gaming Control Commission has employment restrictions for all commission employees referenced in sections 16.713 and 16.715, Florida Statutes.
• This position requires a security background check and/or drug screening as a condition of employment and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and/or State Issued Photo Identification to conduct this background check.

Applicants are required to apply online through the People First system by the closing date.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

Special Reminders:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:  http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS to see how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible, depending upon your retirement date.

We hire only U.S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System, a federal government electronic database that allows employers to verify the identity and employment eligibility of all persons hired to work in the United States.

 The Florida Gaming Control Commission is committed

to increase recruitment and hiring of individuals with disabilities and improve employment outcomes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.