Credentialing Manager - SES - 31001617

Requisition No: 851855 

Agency: Division of Emergency Management

Working Title: Credentialing Manager - SES - 31001617

 Pay Plan: SES

Position Number: 31001617 

Salary:  $65,452.20 

Posting Closing Date: 05/07/2025 

Total Compensation Estimator Tool

Credentialing Unit Manager
Bureau of Response – Operations Section
State of Florida Division of Emergency Management
This position is located in Tallahassee, FL

The Florida Division of Emergency Management (FDEM) plans for and responds to both natural and man-made disasters.  These range from floods and hurricanes to incidents involving hazardous materials or nuclear power.  FDEM is the liaison between federal, state, and local agencies. FDEM prepares and implements a statewide Comprehensive Emergency Management Plan, routinely conducts extensive exercises to test state and county emergency response capabilities, provides technical assistance to local governments as they prepare emergency plans and procedures, as well as conducts emergency operations trainings for state and local government agencies.

FDEM serves as the lead agency for the State Emergency Response Team (SERT), whose primary goal is the coordination of the state’s efforts during disaster response and recovery. This coordination is conducted within the State Emergency Operations Center (SEOC) in Tallahassee. Additionally, FDEM manages the State Watch Office; the 24-hours a day operation tasked with providing situational awareness to stakeholders statewide. After a disaster, FDEM conducts damage assessment surveys and advises the Governor of the State of Florida on whether to declare an emergency and seek federal relief funds. It is against this backdrop that FDEM strives to demonstrate its mission of, “Coordinate, collaborate and communicate with our community stakeholders for a resilient Florida” along with our vision of, “Leading the Profession in building prepared and resilient communities”. 

Position Overview and Responsibilities:
This position serves as the Bureau of Response Credentialing Unit Manager, a highly professional position involving development and management of the statewide credentialing program for the All-Hazards Incident Management Team (AHIMT) and State Emergency Operations Center (SEOC) personnel as response and recovery resources. Additionally, the position implements planning initiatives and strategic priorities established by the Bureau of Response leadership.

The duties and responsibilities for the position include, but are not limited to, the following:

• Responsible for the establishment and maintenance of a statewide credentialing program for SEOC personnel as single resources in accordance with the National Qualifications System (NQS).
• Responsible for the establishment and maintenance of a statewide credentialing program for Type 3 Incident Management Teams in accordance with the Interstate Incident Management Qualifications System Guide (IIMQS).
• Collaborate with the Bureau of Preparedness Training & Exercise Program staff in sustaining appropriate numbers of credentialed AHIMT and SEOC staff.
• Create clear, concise, and well-structured written materials, including technical guides, standard operating procedures, reports, and other documentation to support internal and external communications.
• Design visually engaging content such as infographics, charts, graphs, and slide decks to effectively communicate complex information in a user-friendly and visually appealing format.
• Perform other duties as assigned by bureau leadership and executive staff.

Knowledge, Skills, and Abilities:

• Knowledge of policies and practices involved in the management of assigned personnel and demonstrated ability to supervise, motivate, develop, and direct people.
• Knowledge of state, local, and federal responsibilities during disasters.
• Knowledge of computer-based report preparation and strategic planning.
• Knowledge and understanding of the Florida Command, Section, Branch, and ESF structure of the SEOC. Apply that understanding to problem solving and development of approaches to unusual emergency situations.
• Ability to communicate effectively through conference calls, SEOC briefings, and other formats for all types of audience groups ranging from subject matter experts to executive level partners.
• Ability to conduct and participate in conferences, meetings, and workshops relating to emergency management preparedness and response.
• Ability to coordinate with and direct staff both internal and external to normal chain of command.
• Ability to work in an operational mode to provide response coordination to state and local government entities, including working non-traditional hours during activations of the SEOC.
• Ability to coordinate multiple projects, tasking, and/or priorities.
• Ability to communicate effectively with others verbally and in writing.
• Knowledge of principles and best practices in technical writing, document formatting, and information organization.
• Proficiency in document creation tools (e.g., Microsoft Word, Google Docs) and visual design software (e.g., Canva, Adobe Illustrator, PowerPoint, or Visio).
• Skill in organizing and presenting information logically for varied audiences, including executives, stakeholders, and the public.
• Ability to collaborate with subject matter experts and incorporate feedback to refine and improve documents and visual products.

Minimum Qualifications:

• A minimum of four years’ experience in Emergency Management or a related field. A post-secondary education in a related field may be used as an alternative for years of experience on a year-for-year basis.  

Preferred Qualifications:

• Experience in a supervisory/manager role, including performance evaluation and staff development.
• Experience in the development of technical guides.

Special Notes:
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

FDEM is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce and appreciates the service and sacrifices made by veterans and their family members. Further, FDEM recognizes the immeasurable value veterans bring to the workplace and is committed to increasing the number of veterans that serve in its workforce.

FDEM is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the FDEM Human Resources Office at (850) 815-4177. FDEM requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. 

Successful completion of background screening will be required for this position. 

The State of Florida and the FDEM participate in E-Verify. This federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

In response to emergency events, FDEM employees may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including weekends and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the employee’s position description. Employees must be able to deploy to emergency sites with limited advance notice.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.