DATA ANALYST - 60025783

Requisition No: 827903 

Agency: Children and Families

Working Title: DATA ANALYST - 60025783

 Pay Plan: Career Service

Position Number: 60025783 

Salary:  70,000 

Posting Closing Date: 05/07/2024 

Total Compensation Estimator Tool

Data Analyst

Department of Children and Families

Tallahassee, Florida

Open Competitive

Current employees will be compensated in accordance with the DCF salary policy.

What you will do:

The Department of Children and Families’ Quality Office serves as the catalyst for ensuring high levels of performance across the state to support a strong workforce and positive outcomes for Florida families. The Quality Office seeks collaborative, action-focused, and transparent professionals dedicated to putting quality at the center of serving families.

This is a highly responsible position requiring the understanding of the attributes of department databases and other databases as deemed necessary to conduct analysis and produce reports for leadership, operations, program offices, funders, and other stakeholders. The position involves engaging with stakeholders throughout the state and require high levels of professionalism. The primary focus of this position will be to create dashboards and other types of data visualizations to present data and information to a wide variety of audiences.

How you will make an impact:

• Effectively communicate findings from research and analyses to leaders, managers, supervisors, and staff to support effective utilization in improving performance and achieving outcomes by:
  • Interpret and apply findings from research and data analytic projects to provide actionable information to leaders, managers, quality assurance, training, and other stakeholders.
  • Publish and maintain reports, statistics, and metrics used for enterprise and targeted monitoring and evaluation.
  • Offer potential solutions to problems identified within reports, visualizations, and analyses, and provide recommendations for process improvements, streamlined practices, research-based programs, services, and business solutions that achieve desired performance.
  • Build and maintain interactive dashboards in a variety of tools, including Qlik, Tableau, Qualtrics, and PowerBI.
• Establish effective working relationships with leadership, operations, programs, subject matter experts, and other stakeholders; behave in a manner that builds trust by:
  • Self-initiate learning new packages, tools, software, and methodologies to advance the department’s analytic capabilities
  • Consistently demonstrating a high level of professionalism in interactions and personal presentation.
  • Coordinate with program staff to ensure data accuracy, gaps, and potential solutions

Qualifications:

• Master’s degree is required.
• Two years human service experience Or 3-5 years’ experience in research and analytics.
• PHD or ABD can substitute on a year for year basis for the experience.

Knowledge, Skills, and Abilities:

• Proficient in systems-thinking across operational locations, Department programs, and government agencies. 
• Experience creating dashboards in data analytics software, such as Qlik, Qualtrics, or PowerBi.
• Skills to conduct evaluation and research on all programs within the Department.
• Ability to fact-find, identify trends, root causes, and effective practices from data.
• Ability to design survey and review instruments that produce actionable data.
• Strong analytical skills as evidenced by an ability to synthesize information from different sources into an integrated narrative.  
• Ability to evaluate quality of services against laws, rules, regulations, policies, and procedures.
• Ability to make decisions and recommend solutions.
• Capable of working with a high degree of independence, determining work priorities, and ensuring proper completion of work assignments. 
• Proficient in collaborating within a cross-functional team.
• Ability to produce and interpret summary statistics and trends, including measures of central tendency and trend analysis.
• Model collaboration, optimism, and engagement.
• Ability to establish and maintain effective working relationships with others and collaborate within cross-functional teams.
• Demonstrate respect for others and professional interest through speech, nonverbal communication, active listening, and cultural competence. 
• Effectively resolve low-level conflict with strong interpersonal skills.
• Excellent communication skills with all levels of leadership, management, and staff. 

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.   

Additional Information/Requirements

• This position has also been designated as an essential position.  Incumbents are expected to work during emergency situations or natural disasters or high priority requests from leadership, and may be required to work before, during and beyond normal work hours/days.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida;
• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

About Department of Children and Families:

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

 Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.