DATA ANALYTICS MANAGER - SES - 60021118

• Leading and managing the Data Analytics Team, providing guidance, support, and quality oversight of all data projects, and ensuring adherence to data governance standards. 

• Overseeing and supporting data analytics and research projects that improve performance across multiple social service programs. 

• Analyzing both qualitative and quantitative program and performance data to identify trends, systemic strengths and gaps, root causes, and opportunities for improvement, and presenting findings in clear, actionable ways. 

• Developing and providing training to staff across the enterprise to improve data analytic capabilities and promote data literacy. 

• Collaborating with program staff to develop performance metrics, dashboards, and data tools for monitoring and decision making. 

• Designing survey and case review tools, deploying sampling methodologies to ensure adequate representation, and measuring inter-rater reliability to ensure consistency in findings. 

• Preparing clear and accurate reports and presentations for internal and external stakeholders with recommendations for improving performance, including recommendations for policy and practice changes. 

Qualifications: 

• Master’s degree in statistics, social services, public administration, business management, or a related field, or equivalent work experience is preferred   

• Four years of supervisory experience directly supervising three or more employees or equivalent experience overseeing project teams 

• At least four years of experience in a data analyst role, including extracting and managing large data sets, performing advanced statistical analyses, and developing dashboards to visualize performance metrics 

• At least four years of experience presenting findings and recommendations to executive audiences 

• Experience working in a health and human services setting is preferred  

• Ability to work at a physical office location and travel occasionally to complete work assignments 

• Preferred certifications include Lean Six Sigma, Certified Public Manager, and certifications in data analysis or analytics software (e.g., SQL, Tableau, Power BI, Python, R) 

• Experience in implementing data governance practices and ensuring data accuracy, consistency, and reliability 

• Experience designing surveys and case review tools, applying sampling methodologies, and measuring inter-rater reliability 

• Experience leading data initiatives and developing processes or training to improve analytic capabilities across teams 

Knowledge, Skills, and Abilities: 

• Lead and manage a data analytics team, providing guidance, mentoring, and quality oversight 

• Analyze large and complex qualitative and quantitative data sets to identify trends, root causes, and actionable insights 

• Develop and maintain dashboards, performance metrics, and monitoring tools to support decision making 

• Design survey instruments, case review tools, and apply appropriate sampling methodologies, including measuring inter-rater reliability to ensure consistency 

• Ensure data accuracy, consistency, and reliability across multiple sources and reporting systems 

• Translate complex data into clear, actionable recommendations for program, policy, and practice improvements 

• Prepare clear, concise, and visually effective reports and presentations for internal and external stakeholders, including executive leadership 

• Collaborate with internal and external stakeholders to design analytic solutions and performance improvement strategies 

• Apply research and analysis to inform organizational policy, practices, and program improvement initiatives 

• Develop and deliver training to improve data literacy and analytic capabilities across the enterprise 

• Apply knowledge of statistical modeling, data visualization, and analytic software (e.g., SQL, Tableau, Power BI, Python, R) 

• Demonstrate knowledge of data governance principles, data quality, and validation practices 

• Lead enterprise-wide data initiatives while managing competing priorities effectively 

• Communicate effectively with both technical and non-technical audiences 

• Apply knowledge of performance management concepts, program evaluation, and health and human services operations 

Candidate Profile (application) must be completed in its entirety. 

• Include supervisor names and phone numbers for all periods of employment. 

• Account for and explain any gaps in employment so that the hiring process is not delayed. 

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.   

• It is unacceptable to use the statement “See Resume” in place of entering work history. 

• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.    

Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits. 

For a more complete list of benefits, visit www.mybenefits.myflorida.com. 

Growth Opportunities: 

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.  

Where you will work: 

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater.  And if the beach isn’t your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work – Come join our team! 

About Department of Children and Families: 

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. 

Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. 

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.   

To learn more please visit https://www.myflfamilies.com/. 

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.  

• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. 

We hire only U.S. citizens and lawfully authorized alien workers. 

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment. 

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov. 

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.