Date:  Apr 3, 2024


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 824579 

Agency: Management Services


 Pay Plan: SES

Position Number: 72002775 

Salary:  $106,433.86 

Posting Closing Date: 05/07/2024 

Total Compensation Estimator Tool

Deputy Director of Financial and Support Services

Division of Retirement

State of Florida Department of Management Services

This position is located in Tallahassee, FL



Division of Retirement:

The mission of the Division of Retirement (division) is to deliver a high quality, innovative, and cost-effective retirement system. The division currently has 225 full-time retirement staff and manages a FY 2023-24 operating budget of $48,864,720. The division administers the Florida Retirement System (FRS) Pension Plan, currently the fourth largest state retirement system in the US with more than 2.7 million active, retired, and terminated vested and non-vested members and $187.2 billion in assets. The division pays out $12.9 billion a year in retiree benefits and maintains the service history, vesting and membership status records, and collects nearly $5.5 billion annually in employer and employee contributions from more than 1,000 employers for all FRS members. 


The Work You Will Do:

As the Deputy Director of Financial and Support Services and manages the Bureau of Outreach & Audit, Bureau of Business Support Services, Bureau of Contact Center and Technology Services functional area.


The Difference You Will Make:

You will be an integral part of the retirement team by helping to fulfill the division’s mission of providing accurate and timely information to assist customers and retirement staff by researching, developing, and writing administrative rules, as well as presenting to the legislature.  


How You Will Grow:

DMS encourages its employees to constantly innovate and seek efficiencies. Our four pillars are expectations for all our workforce, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.


The Benefits of Working for the State of Florida:

State of Florida employees enjoy top tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out of pocket contributions.  State employees also enjoy the option of selecting between two retirement options, including the FRS Pension Plan and the FRS Investment Plan.  As an additional benefit, state employment affords you the opportunity to take part in the tuition waiver program within the state university and community college systems. For a more complete list of benefits, please click


Your Specific Responsibilities:

Key responsibilities of this role, include but are not limited to, the following:

  • Supervise the bureau chiefs in the administration of planning and budgeting, purchasing, contract monitoring, records management and mail services, legislative issues, public records, education and research.
  • Propose and assist with the updating of retirement policies and procedures to division and executive leadership. This includes providing input to final agency actions pertaining to the coverage, eligibility and benefits of statewide retirement systems. The Deputy Director is also responsible for implementing and ensuring the compliance of these policies.
  • Oversee the functions of the Bureau of Contact Center. This section services members and employers of FRS. This section is responsible for answering all FRS incoming calls and emails.    
  • Direct the legislative research, and education programs of the Division of Retirement. This includes overseeing planning and directing pension related research; formulating technical retirement policies; writing and adopting administrative rules; and reviewing legislation and preparing bill analyses. These functions are in the Bureau of Outreach & Audit.
  • Oversee the Technology Services team, who is responsible for maintaining the Information Technology Operations and Maintenance Services Contract with the outsourced vender. This includes ensuring all aspects of the contract and deliverables are met and the division continues to provide a world-class Florida Retirement System.
  • Effectively supervise the performance of direct reports to ensure division and agency performance goals are met or exceeded and complies with the Department’s employment policies and procedures and the State’s statutes and rules.
  • Oversees the management of the IRIS IT Roadmap projects by performing the following:
    • Directs and manages division projects to ensure compliance with the department’s policies and procedures and the state’s statutes and rules.
    • Coordinates project work efforts, status updates, timeline of key milestones and associated project plans. 
    • Motivates staff and accomplishes tasks through teamwork.
    • Delegates work assignments and holds staff accountable for their assigned tasks.
    • Communicates any areas of concern related to staff performance to the Division Director and recommends plans of action for improvement.
    • Consults with the Director of Retirement to establish the priorities and objectives for project management initiatives.
    • Coordinates and provides regular status updates on project plans, work plans, assignment logs, deliverables, processes, and procedures to the director and the Department’s Office of Project Management & Strategic Planning.


Required Knowledge, Skills, and Abilities:

  • Strong written and oral communication skills
  • Strong project management skills
  • Strong contract management and negotiation skills
  • Strong leadership skills
  • Proficient in the following computer applications:  Microsoft (MS) Word, MS Excel, MS PowerPoint, MS Outlook, MS Publisher, MS Visio, Adobe Acrobat Pro, MS Project
  • Ability to work effectively within a team-based work group that consists of state employees and vendors
  • Knowledge of State of Florida procurement laws and regulations
  • Knowledge of the methods of data collection and analysis
  • Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices
  • Ability to organize data into logical format for presentation in reports, documents, and other written materials
  • Ability to utilize problem-solving techniques
  • Ability to work independently
  • Ability to plan, organize and coordinate work assignments
  • Ability to establish and maintain effective working relationships with others
  • Accountability, Communication, Teamwork, Empowerment, Flexibility, Integrity, Respect, Teamwork


Minimum Qualifications:

  • Five years supervisory experience with the State of Florida.
  • Strong understanding of budget concepts and processes.
  • Experience leading projects.


Preferred Qualifications:

  • Florida Certified Contract Manager (FCCM)
  • Florida Certified Contract Negotiator (FCCN)
  • Project Management Professional (PMP)
  • Certified Public Manager (CPM)


Our Organization and Mission:

DMS is a customer-oriented agency responsible for managing the various business and workforce-related functions of state government. Under the direction of Governor Ron DeSantis and DMS’ Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, technology, telecommunications, private prisons, fleet, and federal property assistance programs utilized throughout Florida’s state government.  It is against this backdrop that DMS strives to demonstrate its mission, “We serve those who serve Florida.” Under the leadership of DMS Secretary Pedro Allende, DMS’ employees embody four pillars on a daily basis: lead by example, serve with excellence, create efficiencies, and challenge the status quo.


Special Notes:

DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce.  We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce.  Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses.

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

Successful completion of background screening will be required for this position.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee