DESKTOP ANALYST - 43003260

Requisition No: 827401 

Agency: Financial Services

Working Title: DESKTOP ANALYST - 43003260

 Pay Plan: Career Service

Position Number: 43003260 

Salary:  $45,000.00 - $55,000.00 

Posting Closing Date: 04/29/2024 

Total Compensation Estimator Tool

*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

POSITION TITLE: DISTRIBUTED COMPUTER SYSTEMS ANALYST

WORKING TITLE: DESKTOP ANALYST

DIVISION: INFORMATION SYSTEMS

BUREAU: DISTRIBUTED INFRASTRUCTURE/DESKTOP SERVICES

CITY: TALLAHASSEE

COUNTY: LEON

SPECIAL NOTES:

Requirements:

• Three (3) years of experience working with Microsoft Operating Systems and Application Software.
• Three (3) years of experience in maintaining, troubleshooting, and repairing desktops PC’s, laptops, and peripherals.
• Three (3) or more years hands on experience in providing support for desktop and laptop systems.
• Three (3) years of experience with PC software troubleshooting.
• Three (3) years of experience with troubleshooting, testing, and resolving hardware problems.
• Experience with service request ticket tracking systems.
• Ability to lift and carry up to 35 pounds in weight.
• Must be fluent in the English language.

Preferences:

• Experience imaging computers using Microsoft Endpoint Configuration Manager.
• Professional experience with hardware repair in a service center environment.
• Ability to work nights and weekends if required.

The salary range for this position is $45,000.00 - $55,000.00 annually.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position requires a security background check, including fingerprint as a condition of employment.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to utilize advanced problem-solving techniques.
• Ability to communicate effectively; verbal and written.
• Ability to read and comprehend written material on a wide variety of technical subjects.
• Ability to organize, plan, prioritize, and coordinate multiple work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to identify and escalate situations requiring urgent attention, when appropriate.
• Ability to maintain a professional demeanor during stressful situations.
• Ability to actively look for ways to assist team members.
• Ability to be an active listener; ability to listen and ask questions as appropriate.
• Ability to maintain, troubleshoot and repair desktop PCs and peripherals.
• Ability to demonstrate and maintain a strong customer service focus.
• Ability to lift and carry 35 lb.
• Ability to identify and define user task needs.
• Knowledge of the principles, practices, and techniques of computer programming and/or computer system analysis.
• Knowledge and experience with service request ticket tracking systems.
• Knowledge and understanding of remote communication hardware and software.
• Knowledge, understanding, and experience with Microsoft Products (Office, Outlook, Internet Explorer, Active Directory, Windows 7/2000/XP/Vista etc.).
• Knowledge of advanced problem-solving techniques.
• Knowledge of key departmental stakeholders.
• Knowledge of distributed processing operations, procedures, and equipment.
• Experience in maintaining, troubleshooting, and repairing desktop PCs and peripherals.

BRIEF DESCRIPTION OF DUTIES:

This is highly technical work including the planning, design, development, acquisition, implementation, and maintenance of Departmental statewide microcomputer information systems.

Analyze, resolve, and document complex hardware, software, and communication problems using diagnostic software and/or technical troubleshooting processes to limit down time.

Assemble, install, and configure computer hardware, peripherals, and components; includes modifying network, database, system, and configuration files for connectivity, and completion of inventory forms.

Research, test, and certify new technology hardware; and provide hardware and software recommendations to procurement staff.

Maintain a stable computing environment and minimize risk to computer systems by ensuring updates and patches are installed.

Train, assist, and advise other technicians on computer related issues.

Work with vendor contacts and internal technical support staff to resolve technical problems with desktop computing equipment and software.

Provide accurate and up-to-date record keeping of all work performed in the department’s service request ticket tracking system.

Complete administrative tasks timely as directed by management.  Includes recording and submitting timesheets in accordance with agency policy using the Human Resource system.

Perform other related duties and activities as required in accordance with agency policies and procedures.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.