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DISTRIBUTED COMPUTER SYSTEMS ADMIN -SES - 65000036

Date: Aug 14, 2019

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 71421 

Agency: Elder Affairs

Working Title: DISTRIBUTED COMPUTER SYSTEMS ADMIN -SES - 65000036

Position Number: 65000036 

Salary:  ($43,507.36 - $50,000.04) 

Posting Closing Date: 08/27/2019 

DEPARTMENT OF ELDER AFFAIRS

 

INFORMATION TECHNOLOGY

 

POSITION INFORMATION: OPEN COMPETITIVE

TITLE:

COMPUTER & INFORMATION SYSTEMS MANAGERS – L2

DISTRIBUTED COMPUTER SYSTEMS ADMIN - SES

LOCATION:

TALLAHASSEE/LEON COUNTY

POSITION #:

65000036

SALARY/PAY GRADE:

$3,625.61 - $4,166.67 (Monthly)

$43,507.36 - $50,000.00 (Annually)

WORK SCHEDULE:

FRIDAY- THURSDAY; 8:00 – 5:00 (OCCASSIONAL EXTRA HOURS AND WEEKENDS MAY BE REQUIRED)

CONTACT PERSON:

Department of Elder Affairs

4040 Esplanade Way

Tallahassee, FL 32399-7000

(850) 414-2108

 

PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY!  APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.

POSITION DESCRIPTION:

Mission Statement: To help Florida’s elders remain healthy, safe, and independent.

Vision Statement: All Floridians aging with dignity, purpose, and independence.

POSITION DUTIES & RESPONSIBILITIES:

This position serves as the Help Desk Manager within the Bureau of Information Technology (BIT) – Enterprise Systems Support team providing technical support for Department of Elder Affairs’ headquarters and field office staff. Limited support, in the form of new account and password reset requests, is provided to Area Agencies on Aging and service providers’ staff. Responsibilities include but are not limited to:

 

·         Providing technical leadership and coordination with all Help Desk team members, in collaboration with the Enterprise Systems Support team;

·         Present and manage metrics and key performance indicators;

·         Support the implementation and on-going management of enterprise-level hardware, software, and other solutions used to meet the business needs of the agency;

·         Develop and demonstrate an understanding of end-user and business needs;

·         Document Help Desk processes and ensure processes are kept up-to-date;

·         Resolve escalated end-user and vendor issues;

·         Oversee and establish best practices for the way the Help Desk team monitors, prioritizes, and assigns tickets;

·         Ensue that tickets are attended to in a timely manner, escalated as appropriate, and closed with proper documentation;

·         Provide support to the end-user community by working on tickets from the Help Desk and communicating with end-users via e-mail, telephone, or in person;

·         Communicate with BIT management to escalate any issues of a high priority and/or severe nature to maintain service level expectations;

·         Identify areas of improvement;

·         Build and nurture positive working relationships with the Help Desk team, BIT Teams (Enterprise Systems Support, Applications Development and Support, and Data Management and Support), and the end-user community;

·         Develop supportive documentation for future use by other members of the Help Desk team and Information Technology staff;

·         Configure and setup in-office and mobile telephonic devices;

·         Provides assistance (as necessary) with the re-location of electronic equipment;

·         Provides assistance (as necessary) with tasks related to inventory, surplus, and destruction of electronic equipment;

·         Effectively demonstrate commitment to the BIT and Enterprise Systems Support team by engaging in open communication, sharing job and task knowledge with team members, taking initiative to help resolve recurring issues, working productively, and maintaining a high quality of work;

·         Create value to the agency by providing excellent customer service demonstrated through courteous interaction, decrease in team response time, and decrease in call duration;

·         Perform other duties and tasks, as assigned by the Chief Information Officer.

 

KNOWLEDGE SKILLS & ABILITIES REQUIRED:

 

Ability to empathize with colleagues, end-users, and subordinates.

 

Ability to display a professional attitude in all circumstances.

 

Ability to communicated clearly – orally and in writing.

 

Ability to maintain composure in high-stress situations.

 

Ability to quickly process and understand direction.

 

Ability to work collaboratively and independently.

 

Ability to learn in a fast-paced work environment.

 

Knowledge of and ability to use troubleshooting techniques to resolve issues related to electronic computing equipment and various applications/software.

 

Ability to pay attention to detail (s).

 

 

 

 

SPECIAL NOTE:

Preference will be given to the Department of Elder Affairs employees.

BACKGROUND CHECKS:

A Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

 

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Nearest Major Market: Tallahassee

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