DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

Requisition No: 848651 

Agency: Executive Office of the Governor

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

 Pay Plan: CS Exempt (EOG)

Position Number: 31000202 

Salary:  $45,000.00 

Posting Closing Date: 03/24/2025 

Total Compensation Estimator Tool

The Distributed Computer Systems Analyst reports to the Information Systems Director within the Executive Office of the Governor's Office of Information Systems.

Core Technical Skills:

• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Perform hardware upgrades and replacements.
• Manage user accounts and permissions.
• Manage software licensing and compliance.
• Maintain accurate inventory of hardware and software.
• Configure and support network printers.

Troubleshooting and Problem Resolution:

• Diagnose and resolve complex hardware, software, and network issues.
• Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals.
• Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems.
• Troubleshoot hardware failures and perform repairs.
• Troubleshoot software installation and configuration issues.

Support and Customer Service:

• Provide on-site and remote technical support to end-users.
• Respond to support requests via phone, email, and ticketing system.
• Receive and manage escalated tickets, ensuring timely resolution.
• Maintain a professional and courteous demeanor when interacting with end-users.
• Provide excellent customer service and ensure user satisfaction.
• Accurately document all support activities in the ticketing system.

Knowledge Management and Improvement:

• Identify and document recurring issues and contribute to the development of permanent solutions.
• Create and maintain knowledge base articles and documentation for common issues and resolutions.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.