DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

Requisition No: 878449 

Agency: Executive Office of the Governor

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

 Pay Plan: CS Exempt (EOG)

Position Number: 31000202 

Salary:  $46,000 

Posting Closing Date: 07/09/2026 

Total Compensation Estimator Tool

Distributed Computer Systems Analyst

Reports to: Information Systems Director Division: Executive Office of the Governor, Office of Information Systems

Salary: $46,000.00 / Annually

Mandatory Practical Skills Test: Candidates selected for an interview will be required to pass a live, hands-on technical assessment. This test requires the candidate to physically interact with a Windows machine to diagnose and resolve common issues.

Core Technical Skills

• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Perform hardware upgrades and replacements.
• Manage user accounts and permissions.
• Manage software licensing and compliance.
• Maintain accurate inventory of hardware and software.
• Configure and support network printers.

Troubleshooting and Problem Resolution

• Diagnose and resolve complex hardware, software, and network issues.
• Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals.
• Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems.
• Troubleshoot hardware failures and perform repairs.
• Troubleshoot software installation and configuration issues.

Support and Customer Service

• Provide on-site and remote technical support to end-users.
• Respond to support requests via phone, email, and ticketing system.
• Receive and manage escalated tickets, ensuring timely resolution.
• Maintain a professional and courteous demeanor when interacting with end-users.
• Provide excellent customer service and ensure user satisfaction.
• Accurately document all support activities in the ticketing system.

Knowledge Management and Improvement

• Identify and document recurring issues and contribute to the development of permanent solutions.
• Create and maintain knowledge base articles and documentation for common issues and resolutions.

Required Technical Competencies & Experience

1. Experience: Minimum of 1–2 years of professional, hands-on IT support or desktop support experience. Note: Academic labs, classroom environments, or simulator-only experience do not fulfill this requirement.
2. Windows OS Administration: Demonstrated proficiency using Windows administrative tools to troubleshoot (including Device Manager, Services, Control Panel, and Event Viewer).
3. Networking Fundamentals: Practical knowledge of local area networking, including configuring and troubleshooting wired/wireless network adapters, verifying IP configurations, and basic connectivity testing.
4. Software Proficiency: Solid working knowledge of Microsoft Office Products/Microsoft 365 apps and enterprise desktop environments.
5. Education: A high school diploma or its equivalent.

Statutory Compliance (s. 112.219, F.S.): We waive the requirement for a postsecondary degree for this position. Relevant professional work experience or technical certifications will be used to demonstrate the required knowledge.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.