DISTRIBUTED COMPUTER SYSTEMS ANALYST - 42001103

Requisition No: 842628 

Agency: Agriculture and Consumer Services

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 42001103

 Pay Plan: Career Service

Position Number: 42001103 

Salary:  $50,000.08 - $55,000.08 

Posting Closing Date: 12/31/2024 

Total Compensation Estimator Tool

DISTRIBUTED COMPUTER SYSTEMS ANALYST
 

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES
 

DIVISION OF CONSUMER SERVICES
DIRECTOR’S OFFICE
 

***OPEN COMPETITIVE OPPORTUNITY***

CONTACT:
 

Norman Doxford, (850) 410-3824

MINIMUM REQUIREMENTS:
 

A bachelor’s degree from an accredited college or university and two (2) years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems; or
 

A bachelor’s degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems and one (1) year experience in computer systems analysis, computer programming or in planning or designing distributed computer systems; or
 

A master’s degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems; or
 

Three (3) years of experience as described above and either (1) completion of a 720 classroom hour program of study from a vocational/technical school or accredited community college in an area of data processing (excluding data entry), or (2) 60 semester or 90 quarter hours of college course work from an accredited institution which includes four courses in computer science or management information systems. 
 

Experience as described above can be substituted on a year-for-year basis for the required college education.
 

Completion of a one-year program of study from a vocational/technical school in an area of data processing (excluding data entry) can substitute for one year of the required experience.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency.  A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org) 

***ATTENTION CANDIDATES***
 

To be considered for a position with the Florida Department of Agriculture and Consumer Services:
 

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
   

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.
 

NOTES:
 

Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.
 

JOB DUTIES:
 

User support:
 

Utilize diagnostic tools and troubleshooting techniques to solve hardware, software, and communication problems.  Request and coordinate warranty/repair services on equipment, as needed.
 

Provide ongoing support of labs, field inspectors and Rhodes/Conner building users.  Use telephone and remote desktop tools to troubleshoot problems users encounter such as VPN, Encryption and Florida Department of Agriculture and Consumer Services (FDACS) network connectivity issues.
 

Train and work with managers to submit Change Create User Access Request (CCR) for Database roles, network login scripts, Outlook accounts, etc.
 

Hardware/Software user workstation support:
 

Configure workstation and laptops for new, existing, and transferring employees. Includes running profile prior to new employee arriving onsite and ensuring encryption, Virtual Private Network (VPN) and Team Viewer (remote access software) is installed on all laptops.
 

Configure peripheral devices for primary computer asset.  Configure the distributed computer systems with the appropriate hardware, operating system, application software, communication components, and unique software Client installs (e.g., fax server, third party mail, image capture).
 

Configure and assign cell phones to managers and field inspection staff.
 

Communication:
 

Communicate effectively with technical and non-technical staff utilizing knowledge of basic data processing terminology and procedures.  This includes ability to interpret and respond to computer error messages.  Perform on-the-job training for distributed systems users on the proper use of hardware/software.  If needed, conduct classroom training for applications and multi-function automated office systems.
 

Hardware/Software inventory:
 

Maintain hardware inventory in Cherwell.  Includes configuring new equipment and assigning to division staff.  Maintain software license inventory including information on which asset current installation resides.
 

Maintain Kofax and Neopost applications and Imaging Centers
 

• Daily Monitoring of Kofax modules, batches, and Neopost jobs
• Configure Kofax and Neopost batch classes.
• Keep Kofax software license current with latest versions released by Kofax Corporation.

Imaging Center support:
 

• Configure and maintain scanner workstations.
• Install Kofax Capture client with scanner drivers and Oracle database client and map to designated network folders.

Enterprise software/application support:
 

Work with OATS on enterprise software licenses, installations, and upgrades.  (e.g., McAfee antivirus, device encryption, phone setups, Biscom client and network backbone).
 

Network administration:
 

Layer security for navigation and read/update access via network security groups, per instruction by division managers.
 

Conduct annual audit of network folders to include user access (navigation and data), naming conventions and identify obsolete/redundant data for deletion.
 

Security administration:
 

Function as Division Information Security Officer.  Inform and teach division staff about department security standards and industry security best practices.  New user education and continuing education of Department Policy and Procedures chapter 8.
 

Perform other related duties as assigned.
 

KNOWLEDGE, SKILLS, AND ABILITIES:
 

• Knowledge of the principles, practices and techniques of system development and maintenance life cycles.
• Maintain a working knowledge of established policies, procedures, and directives necessary to accomplish assignments and responsibilities.
• Ability to plan, organize, coordinate, and prioritize work assignments.
• Ability to develop project schedules and accurate time estimates for timely completion of project deliverables. 
• Ability to manage and work with diverse groups of people. 
• Ability to relate to customers’ needs and perform duties in a “service oriented” manner, as well as being able to determine the impact of decisions on the user community. 
• Ability to give and receive constructive criticism.
• Knowledge of enterprise class server equipment.
• Ability to configure servers and associated equipment.
• Ability to provide, setup, document and configure existing or new hardware and software solutions.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck.  The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts;
• Tuition waivers;
• And more!
   

For a complete list of benefits, visit www.mybenefits.myflorida.com.

For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”

SPECIAL NOTES:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.