DISTRIBUTED COMPUTER SYSTEMS CONSULTANT - 48007073 (BLIND SERVICES)

Requisition No: 836207 

Agency: Department of Education

Working Title: DISTRIBUTED COMPUTER SYSTEMS CONSULTANT - 48007073 (BLIND SERVICES)

 Pay Plan: Career Service

Position Number: 48007073 

Salary:  $49,584.67 to $60,000.00 Annually 

Posting Closing Date: 12/26/2024 

Total Compensation Estimator Tool

DIVISION OF BLIND SERVICES

LOCATION: TALLAHASSEE (LEON COUNTY)

SUCCESSFUL COMPLETION OF A LEVEL 2 BACKGROUND SCREENING IS A CONDITION OF EMPLOYMENT.

CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY.

ALL EMPLOYMENT GAPS MUST BE EXPLAINED AND INCLUDED WITH WORK HISTORY WHEN APPLYING.

THIS IS A STATE OF FLORIDA CAREER SERVICE (CS) POSITION.

Job Description:

This position serves as a liaison between the business community and the Division of Blind Services’ (DBS) IT department in order to provide technical solutions to meet user needs. The incumbent will possess expertise in the business unit(s) they support, as well as, an understanding of the IT organization’s systems and capabilities. Analyzes business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process redesign and documentation as needed for new technology. Translates high-level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge. The incumbent in this position provides direct support to the Data Processing Manager and serves as the back-up to that position when the Data Processing Manager is out of the office, or the position is vacant.  This position provides high-level technical support to the Division of Blind Services State Office.  

The incumbent is expected to:

• Be available to support DBS offices statewide via remote support and travel when necessary.
• Possess the ability to work independently and as part of a team.
• Attend all assigned meetings.
• Provide feedback on areas of improvement and new services.
• Be flexible to travel to field locations for training on application updates, etc.

Examples of Work:

• Serves as project lead and resource for IT related projects such as:
  •  File Share/Shared Drive – Microsoft Team’s File Share migration. Translates changes regarding Shared Drive and Microsoft Team’s File Share changes to end users; ensures data is consolidated and permissions are maintained.
  • Team’s Phone migration – Coordinate migration of telecommunication to Team’s Phones. Because proficient and serve as SME on Team’s Phones.  Document procedures and align end user needs with IT goals.
  • Statewide Help Desk Application Implementation (requires business rules and procedures thoroughly documented and aligned to meet the needs of the end users).
  • Website Content Updates – Coordinates content delivery from business units and works with the Web Administrator to ensure content is updated.
  • Accessibility Project – Works with MIS Administrator and acts as an accessibility team liaison to ensure for the success of statewide accessible content creation.
  • Disaster Recovery and CSIRT Member – Assists with alignment of disaster recovery and security incident response coordination.
  • Manage conference room resources and provide recommendations on upgrades. Implement new equipment. Coordinate conference room meetings and support technical equipment
• Serves as primary resource for the alignment of DBS IT policies and procedures:
  • Assists the Management Information Systems (MIS) Administrator with procedure and standards development that align with department wide policies.
  • Coordinates the DBS Technology Plan and works with the MIS Administrator to ensure staff stay on track with deadlines.
  • Assists with WIOA and WINTAC readiness plans from a data perspective.
  • Maintains a professional understanding of accessibility guidelines. (ie: WCAG 2.2)
  • Participates in IT related audits; helps coordinate requests and assists with audit findings.
• Serves as support for IT applications:
  • Maintains general knowledge of all IT and business applications in order to provide support when needed.
  • Coordinate and assist with application upgrades as needed.
  • Implement, translate and train division staff when applicable.
  • Other duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Reading comprehension, writing, active listening, English language, communications, critical thinking, information gathering and organization, mentoring, troubleshooting, technology and systems design, computer security, mathematics, flowcharting, operations analysis, planning, customer service, accessibility issues, DBS specific custom applications, equipment selection, problem identification, idea generation, decision making, ability to master new technologies quickly, understands accessibility issues and assistive technology. 
• Ability to support Microsoft Office Suite including Word, Excel, Outlook, PowerPoint, Access and Microsoft Teams.
• Understanding of Windows operating systems, including Windows 11 and Server 2016. Skilled in creating Power Point Presentations, Excel Templates, Dashboard Configurations, Word Templates. 
• Knowledge of application support, particularly the AWARE case management system. General working knowledge of adaptive screen readers and magnification programs.

 Minimum Qualifications:

• A bachelor's degree from a college or university and four years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems; or
• A bachelor's degree from a college or university with major course of study in one of the computer sciences or in management information systems and three years of experience as described above; or
• A master's degree from a college or university with major course of study in one of the computer sciences or in management information systems and two years of experience as described above; or
• A doctorate from a college or university with major course of study in one of the computer sciences or in management information systems and one year of experience as described above; or
• Five years of experience as described above and either (1) completion of a 720 classroom hour program of study from a vocational/technical school or community college in an area of data processing (excluding data entry), or (2) 60 semester or 90 quarter hours of college course work from an accredited institution which includes four courses in computer science or management information systems.
• Experience as described above can be substituted on a year-for-year basis for the required college education.
• Completion of a one year program of study from a vocational/technical school in an area of data processing (excluding data entry) can substitute for one year of the required experience.

To be considered for a position with the Division of Blind Services:

• All fields in the candidate profile (application) must be completed in its entirety.
• A current resume must be included with this application, and the information contained in the resume must match the information included in the state application.
• All previous periods of employment must be listed and accounted for. Periods of employment should be entered with the most recent/current listed first. 
• Periods of employment should include the supervisor's name and contact information. 
• Account for and explain any gaps in employment so that the hiring process is not delayed.  Gaps of employment of 3 months or more must be addressed on the application. 
• Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position. Putting "see resume" does not substitute for completing all sections of the candidate profile.
• Responses to qualifying questions must be verifiable in the candidate profile. Not all applicants will be interviewed. Preference will be given for qualifying veterans, employees in layoff status and qualified candidates based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and behavioral/personality/skills tests, and interview responses, as applicable. References and file reviews from previous employment will be verified to determine suitability.
• Resumes and other documentation can be attached to provide additional information.
• Individuals lacking the ability to competently do the job and those who are unable to positively contribute to a productive team environment, need not apply.
• The successful candidate must be able to pass a Level II Background screening.
• If you are claiming Veteran's Preference, you must attach the correct supporting documentation to be considered (DD214). 
• If you are claiming Right to First Interview, you must attach a copy of your official layoff letter when applying to be considered. 

The Florida Division of Blind Services is committed

to increasing recruitment and hiring of Veterans and individuals with disabilities and

improving employment outcomes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.