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DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 37011060

Date: Aug 9, 2019

Location: TALLAHASSEE, FL, US, 32399

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Requisition No: 70969 

Agency: Environmental Protection

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 37011060

Position Number: 37011060 

Salary:  $32,696.82 

Posting Closing Date: 08/22/2019 

 

Office of Technology and Information Services (OTIS)

 

Customer Support Services

 

* Open Competitive *

 

Distributed Computer Systems Specialist

 

DESCRIPTION

 

The Department of Environmental Protection’s Office of Technology and Information Services (OTIS) is currently recruiting for a Distributed Computer Systems Specialist. The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and concerned at all times in the interactions with customers.  

 

The specific duties and responsibilities of the position are included below.  

 

 

EXAMPLES OF WORK

 

Provide second-level desktop support and problem resolution to local and remote users, as well as technical assistance regarding software, hardware, communications, printers, databases, and account management. 

 

Resolve user-reported problems as expertise permits using available tools and following procedures.  Enforce desktop support service levels agreements in consultation with end users to establish problem resolution of end user issues.

 

Log, track, route, escalate, and respond to all service requests using standard service desk software.  Maintain communications with customers throughout the resolution process.  Record and document all actions taken through the problem solving process.  Recommend to supervisor procedures and guidelines that assist in the achievement of operational objectives, and/or to resolve operational issues.

 

Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance including, but not limited to, computers, copiers, scanners, air cards, and fax machines.

 

Research new technologies relevant to your duties regarding emerging products or services and make recommendations to supervisor.  Identify methods/techniques for improving the use of existing hardware and software.  Attend technical meetings and training sessions to maintain knowledge and skill set.

 

Analyze, troubleshoot, and correct individual and office network connectivity problems.  Coordinate with appropriate Systems staff as required.

 

Perform other related tasks as requested 

 

Preference will be given to applicants with the following knowledge, skills, and abilities.

 

  1. A minimum of two years of help desk experience is required.
  2. Knowledge of computer operations, hardware, procedures, and systems.
  3. Skilled in the use of computer devices, printers, and scanners.
  4. Working knowledge of a range of diagnostic utilities.
  5. Application support experience.
  6. Strong customer service orientation/skills.
  7. Keen attention to detail.
  8. Highly self-motivated and directed.
  9. Ability to absorb new ideas and concepts quickly.
  10. Experience in work both independently and in a team-oriented, collaborative environment.

 

Additional Requirements:  All positions within OTIS are considered to be positions of trust in accordance with Sections 110.1127 and 425.04, Florida Statutes.  The recommended applicant will be required to submit to a background and fingerprint check.

 

 

For questions concerning this position, please email Lorrie.Keillor@FloridaDEP.gov.

 

 

Persons interested in applying for this position must complete and submit their candidate profile through the People First System at: https://jobs.myflorida.com.  If you need assistance, call 1-877-562-7287 (TTY applicants call 1-866-221-0268), and a People First customer service specialist will assist you.

 


 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Tallahassee