DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 37020831

Requisition No: 832803 

Agency: Environmental Protection

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 37020831

 Pay Plan: Career Service

Position Number: 37020831 

Salary:  $42,000 

Posting Closing Date: 10/03/2024 

Total Compensation Estimator Tool

Distributed Computer Systems Specialist

State of Florida

Department of Environmental Protection

OPEN COMPETITIVE

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship – protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida’s natural resources and enhance its ecosystem. 

The Work You Will Do:

DEP’s Office of Technology and Information Services (OTIS) is currently seeking a Distributed Computer Systems Specialist.  This position is responsible for providing second-level desktop support and problem resolution to local and remote users, as well as technical assistance regarding software, hardware, communications, printers, databases, and account management.  The employee should be helpful, cooperative, polite, respectful, and concerned at all times in the interactions with customers.  

How You Will Grow:

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies.  Examples of certifications you could earn include:

• CompTIA A+, Security+, Network+
• Cisco CCNA, CISSP
• PMP®; ScrumMaster
• GISP® (Certified GIS Professional)
• Microsoft Certified DevOps Engineer, Azure Solutions Architect
• Oracle Certified Professional

What Makes Us Different:

• DEP relies heavily on science and technology in order to meet its mission and continually advances modern methods, platforms and innovations for this purpose. Examples at DEP include an application architecture leveraging Azure Kubernetes, a cloud-based server infrastructure, an industry leading data analytics platform, and an advanced security management solution.
• DEP also serves as the state’s lead agency for Geographic Information Systems and hosts a top-tier suite of geospatial sciences technologies.
• DEP employees receive free entrance to the 176 award-winning Florida State Parks.

Where You Will Work:

This position is in Florida’s capital city, Tallahassee, which is lined with rolling hills, oak trees, and canopied roads.  Tallahassee is a mid-sized city in the heart of Florida’s Big Bend that combines old world charm with a modern pace of life. Home to two major universities as well as a community college and state government, Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

This is an on-site position.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• Administrative leave (bereavement, jury duty, office closures, etc.)
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com)
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Low co-pays for prescription drugs
• Shared Savings Program
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition waivers
• Mentoring
• Microsoft subscription
• Wireless discounts
• Rental car discounts
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay: $42,000.00

Your Specific Responsibilities:

Specific duties and responsibilities include:

• Resolve user-reported problems as expertise permits using available tools and following procedures.  Enforce desktop support service levels agreements in consultation with end users to establish problem resolution of end user issues.

• Log, track, route, escalate, and respond to all service requests using standard service desk software.  Maintain communications with customers throughout the resolution process.  Record and document all actions taken through the problem-solving process.  Recommend to supervisor procedures and guidelines that assist in the achievement of operational objectives, and/or to resolve operational issues.

• Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance including, but not limited to, computers, copiers, scanners, air cards, and fax machines.

• Research new technologies relevant to your duties regarding emerging products or services and make recommendations to supervisor.  Identify methods/techniques for improving the use of existing hardware and software.  Attend technical meetings and training sessions to maintain knowledge and skill set.

• Analyze, troubleshoot, and correct individual and office network connectivity problems.  Coordinate with appropriate Systems staff as required.

• Perform other related tasks as requested

Attendance is an essential function of the position.

Required Knowledge, Skills, and Abilities:

• Knowledge of computer operations, hardware, procedures, and systems
• Skilled in the use of computer devices, printers, and scanners
• Working knowledge of a range of diagnostic utilities
• Keen attention to detail
• Highly self-motivated and directed
• Ability to absorb new ideas and concepts quickly
• Experience in working both independently and in a team-oriented, collaborative environment
• Ability to lift up to 50 pounds
• Knowledge/work experience providing technical assistance on software, printers and data bases
• Strong customer service orientation/skills

Minimum Qualifications:

• Application support experience.

Preferred Qualifications:

• A minimum of one year of help desk experience is preferred.

BACKGROUND SCREENING REQUIREMENT: This position is a Position of Trust. Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_ER@dep.state.fl.us

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.