DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 48001716

Requisition No: 840849 

Agency: Department of Education

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 48001716

 Pay Plan: Career Service

Position Number: 48001716 

Salary:  37,264.07 

Posting Closing Date: 11/26/2024 

Total Compensation Estimator Tool

Florida Department of Education

Division of Technology and Innovation

Location: Turlington Building, Tallahassee, Florida 

Distributed Computer Systems Specialist - Career Service

Position: 48001716

Pay Range starting at the pay grade minimum: $37,264.07

“Employment is contingent upon successful completion of a level 2 background screening pursuant to Chapter 435, Florida Statutes." 

ANTICIPATED VACANCY

Florida Department of Education Mission Statement
Every day the Department of Education works hand in hand with parents, teachers, educators, and community members to improve Florida's education system for students of all backgrounds and abilities. Our site reflects this cooperative relationship and the role that so many Floridians play in ensuring student success.    

The FDOE’s mission for Florida’s Early Learning-20 education system is to increase the proficiency of all students within one seamless, efficient system, by allowing them the opportunity to expand their knowledge and skills through learning opportunities and research valued by students, parents, and communities.
 
Serving approximately 3 million students, 4,400 public schools, 28 colleges, 200,000 instructional staff, 46,000 college professors and administrators, and 340,000 full-time staff throughout the state, FDOE enhances programs and services for Florida’s students from early learning through college and career development. In addition, FDOE manages programs that assist individuals who are blind, visually-impaired, or disabled succeed either in school settings or careers - encouraging independence and self-sufficiency.  
FDOE’s goal is to hire individuals to provide:
1.    Higher Student Achievement
2.    Seamless Articulation and Maximum Access 
3.    Skilled Workforce and Economic Development
4.    Quality Services
 
Florida Department of Education (Agency website)

Description: 

This Desktop Support technician position falls under the Bureau of Education Data Center, Division of Technology and Innovation. Duties include, but are not limited to, updating all devices to the latest agency approved version of the Windows 11 operating system, updating devices to M365, implementing and supporting remote software support solutions. Ability to troubleshoot and support teleworking employees. Create technical documentation for all supported software applications and hardware installations. Reconfigure workstations for new and existing clients. Work with other Data Center teams to set up new clients or change existing client's hardware and software configuration. Perform other duties as required or assigned. 

Who We're Looking For
The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions. Organizational skills and ability to multitask are key to being able to successfully complete the duties and responsibilities of this position. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and moral of the unit. The employee is expected to demonstrate knowledge, skills and ability to prepare, provide, and disseminate quality products representative of the Department's commitment to quality, efficient services, and practices. Attendance is an essential function. Employee is expected to demonstrate, model, and reinforce the agency's fundamental values of quality, fairness, cooperation, respect, commitment, excellence, honesty, and teamwork. The employee must interact courteously with others. 

Position Responsibilities: 

•    The employee must interact courteously with others.
•    The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect the productivity and morale of the unit.
•    Employees are expected to demonstrate, model, and reinforce the agency’s fundamental values of quality, fairness, cooperation, respect, commitment, excellence, honesty, and teamwork.
•    Employee is expected to demonstrate knowledge, skills, and ability to prepare, provide, and disseminate quality products representative of the Department’s commitment to quality, efficient services and practices.
•    Development and implementation of technology standards, which include but is not limited to collaboration tools such as Teams, OneDrive for Business, and SharePoint Online; and Microsoft cloud-based mobile device management and mobile application management tools such as Intune, BitLocker software encryption, Azure Active Directory and M365.
•    Create technical documentation for all supported software applications and hardware installations.
•    Reconfigure workstations for new and existing clients. Work with other Data Center teams to set up new clients or change existing client's configuration of hardware and software.
•    Researches, evaluates, and tests modern technology in accordance with established team goals and initiatives.
•    Incumbent in this position may be required to be in on-call and/or call back status.
•    Provides on-site and remote technical assistance to clients through diagnosis of problems and implementation of changes to resolve problems.
 

Knowledge, Skills & Abilities: 

Ability to communicate effectively verbally and in writing with supervisors, fellow workers, and subordinates. The information can be exchanged face-to-face, in writing, or via telephone/electronic transfer. 

Knowledge to evaluate and reason with information and data to make decisions and solve problems. 

Ability to coordinate work and activities of work groups to accomplish tasks. 

Ability to access technical problems and determine resources needed to resolve any problems. 

Working knowledge of PC hardware and software and use the ability to make recommendations pertinent to the environment. 

Ability to use logic and analysis to identify the strengths and weaknesses of different problem-solving approaches. 

Knowledge to gather information and use the information for implementing ideas and programs to improve employee performance or customer service. 

Knowledge of operational and technical environments for use in making decisions for future growth or change to the organization. 

Ability to establish and maintain effective working relationships with others. 

Application Information & Requirements
Candidate Profile (application) must be completed in its entirety. Your packet may be held up at the final review step if you are missing the below items:
Work History (entered with the most recent/current listed first):
•    Any and all State of Florida jobs
•    Any and all Florida University job
•    All periods of employment from high school graduation
•    Periods of unemployment 
•    Gaps 3 months or more*
•    Education 
•    Volunteer Experience
•    Include supervisor names and phone numbers including current place of employment. 
•    *Gaps 3 months or more must be addressed - you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps. 
•    Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
•    It is unacceptable to use the statement "See Resume" in place of entering work history. 
•    Your candidate profile will convert to your official application. 
•    If claiming Veterans' Preference, candidate MUST attach supporting documentation (DD214).
•    If claiming Right to First Interview, candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions.
All documentation is due by the close of the vacancy announcement. 

Benefits of Working for the State of Florida:
•     Annual and Sick Leave Benefits •    Nine paid holidays and one Personal Holiday annually.
•    State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options. 
•     Retirement plan options, including employer contributions (www.myfrs.com) 
•    Flexible Spending Accounts (Accepted by major Florida colleges/universities)
•    Student Loan Forgiveness Program (Eligibility required)
•    Tuition waivers;
•    And more!
 For a more complete list of benefits, visit www.mybenefits.myflorida.com

LEAVE INFORMATION: 
•    Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment. 
•    Sick Leave - Career Service employees earn 8.667 hours of sick leave credits per month. 

Position Location:
This position is located at our headquarter location at 325 West Gaines Street, Tallahassee, FL 32399.  
 

 Background Screening Requirements:
It is the policy of the Florida Department of Education that applicants for employment undergo level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.  You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department.

All applicants for employment or to volunteer who are selected for an interview will be provided with the Consent to Background Screening form for level 2 screening, the Affidavit of Good Moral Character, and the Notice of Rights. The leading candidate for employment or to volunteer will be required to execute the Consent form and Affidavit, report to a designated location, and submit fingerprints for level 2 screening. 
 
Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checked through the Florida Department of Law Enforcement, and federal criminal records checked through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.   

It is the policy of the Department of Education to give preference to eligible veterans and the spouses of veterans in appointment and retention in positions of public employment. 
 
The Department of Education is an Equal Opportunity Employer/Affirmative Action Employer. 
 
Selective Services System (SSS):
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the Selective Service website. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.