DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 48002914

Requisition No: 860489 

Agency: Department of Education

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 48002914

 Pay Plan: Career Service

Position Number: 48002914 

Salary:  agency to update 

Posting Closing Date: 09/22/2025 

Total Compensation Estimator Tool

Florida Department of Education

Division of Technology and Innovation

Office of End- User Computer Services Section

Location: Tallahassee, Florida

Position Title: Distributed Computer Systems Specialist - CS

Salary range starting at the pay grade minimum: $38,264.07 - 10%

CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY

ANTICIPATED VACANCY

This advertisement is being used to fill multiple vacancies.

“Employment is contingent upon successful completion of a level 2 background screening pursuant to Chapter 435, Florida Statutes."

APPLICATION INFORMATION & HIRING REQUIREMENTS

Application Information:

• Your Candidate Profile (application) must be complete in its entirety.
• Work History (in easy to review chronological order) Consists of:

• • Any position held by a State of Florida Agency
  • Any position held by a Florida University
  • All periods of employment from high school graduation
  • All periods of current or prior unemployment
  • Gaps 3 months or more must be accounted for*
  • Any Education
  • Any Volunteer Experience
  • Your resume and application must match
• *Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.
• Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  

Hiring Information and Requirements:

• The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system.
• If claiming Veteran’s Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only.
• If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only.

If you are missing any of the items above, your packet may be held up at the final review step.

NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

JOB DESCRIPTION:

This Desktop Support Technician role supports the Department’s IT infrastructure by maintaining and upgrading end-user devices, implementing cloud-based collaboration tools, and providing remote and onsite technical support. The position is part of a collaborative team focused on delivering reliable, secure, and user-friendly technology services to agency staff. Work with other Data Center teams to set up new clients or change existing clients’ configuration of hardware and software.

DUTIES & RESPONSIBILITIES:

• Upgrade and maintain devices to the latest agency-approved version of Windows 11.
• Deploy and support Microsoft 365 applications across user devices.
• Provide remote and onsite support for teleworking employees using:
• Microsoft Remote Assistance and Remote Help for secure, real-time troubleshooting.
• Microsoft Teams for chat-based support, screen sharing, and collaborative problem-solving.
• Create and maintain technical documentation for supported hardware and software.
• Reconfigure workstations for new and existing users, including hardware and software setup.
• Collaborate with Data Center teams to onboard new users and modify existing configurations.
• Research, evaluate, and test emerging technologies aligned with team goals.
• Assist with implementing collaboration and cloud-based tools such as Teams, OneDrive, SharePoint Online, and M365.
• Support mobile device and application management tools including Intune, BitLocker, and Azure Active Directory.
• Participate in on-call or callback rotations as needed.
• Perform other duties as assigned.

WHO WE’RE LOOKING FOR:

The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function.

KNOWLEDGE, SKILLS & ABILITIES:

• Effective verbal and written communication skills.

• Ability to analyze and resolve technical issues independently or collaboratively.
• Strong organizational and multitasking abilities.
• Working knowledge of PC hardware, Windows operating systems, and Microsoft 365 applications.
• Familiarity with Microsoft Remote Assistance, Remote Help, and Teams for remote support and collaboration.
• Experience with mobile device management and encryption tools.
• Ability to evaluate data and make informed decisions.
• Ability to establish and maintain positive working relationships.
• Commitment to producing high-quality, efficient, and user-focused services.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

LEAVE INFORMATION: (CS)

Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. 

Sick Leave -. Career Service employees earn 8.667 hours of sick leave credits per month.

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.

Selective Services System (SSS)

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the Selective Service website.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.