DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64000425

Requisition No: 853099 

Agency: Department of Health

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64000425

 Pay Plan: Career Service

Position Number: 64000425 

Salary:  $41,500.00 

Posting Closing Date: 06/16/2025 

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

This is a position with the Capital Consortium Information Technology Regional Office. This position requires travel, and will may split time between multiple counties in the coverage region as needed, including Calhoun, Franklin, Gadsden, Gulf, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla counties. This is a regional IT office. Primary county assignments for individual technicians may change from time to time as the need arises. Interested applicants living in or around the coverage area are encouraged to apply.

Provides end-user phone and desktop support and is responsible for performing technical and administrative work in the development and maintenance of computer systems and network systems of the Department of Health’s Capital Consortium Information Technology Regional Office. Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Provides technical advice, training, and assistance to all departments, focused on the needs of the client and the satisfaction of the customer. Installs and implements distributed computer systems hardware, software, and communications components including enhancements and upgrades. Edits and modifies configuration files for the distributed computer operating systems software, applications software, and the communications with other computers, printers, and other peripheral equipment. Monitors the use of software and hardware throughout the network and provides for on-going identification and resolution of user needs. Assists in developing procedures and standards for hardware maintenance, provide training on caring for equipment, and developing monitoring procedures to ensure compliance.

Conducts on-site systems reviews to evaluate user compliance to system standards and procedures. Analyzes and resolves hardware, software and communications problems using diagnostic software and/or technical trouble shooting processes. Conducts on-going support to identify methods for improving the use of existing hardware, software, and documentation. Assesses the effectiveness of hardware, software and communications performance and coordinates with the analyst for improvements.

Assists with maintaining operating records relating to system production, performance and an inventory of the network’s distributed processing hardware, software, and training; includes serial numbers, property numbers, level of software, type of training and to whom provided. Adheres to all Department of Health policies and procedures concerning Information Technology, including, but not limited to equipment, software, and disposal of property. Assists with ensuring the regional office’s equipment inventory is up-to date per Department of Health policies. Assists in annual county/state property inventory. Make sure that all DOH sanitizing procedures are followed.

Other Duties: Other duties as assigned, including but not limited to: Lifting and moving equipment up to 40lbs. Provides data information for reporting purposes for administration. Correctly completes inputs and submits time sheets and EARs. Attends and participates in training and personal enhancement classes that increase or enhance productivity and efficiency, advancing achievement of the CHD’s goals and objectives. Promotes the department as a positive, caring community organization through courteous behavior toward all clients and co-workers.

Required Knowledge, Skills, and Abilities:

•  Knowledge of Windows 11 operating system.
• Knowledge of Office Productivity Software: Microsoft Office O365, Adobe Acrobat Reader and Acrobat Pro.
• Knowledge of Microsoft’s Active Directory (AD) and experience and skills with user accounts and computers within AD.
• Experience with ticketing system software.
• Experience and skills with desktop and/or network security.
• Experience and skills with troubleshooting hardware and software.
• Excellent communication skills.

Qualifications:

Minimum:

•  A minimum of 1 years of experience in computer hardware troubleshooting and repair. 
• A minimum of 1 years of IT help desk experience 
• A valid driver’s license

Preferred: 

• CompTIA A+, Network+, or Security+
• Associate or Bachelor’s degree in computer science, information technology, or a related field.
• 5+ years of experience of IT help desk (Desktop Support) experience

Florida Department of Health Mission, Vision, and Values: Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where you will work:

Tallahassee, Florida 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;  
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members Revised 3/6/2025 of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.