DISTRIBUTED COMPUTER SYSTEMS SPECIALIST

Requisition No: 876985 

Agency: Department of Corrections

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST

 Pay Plan: Career Service

Position Number: 70042825 

Salary:  $42,168.88 Annually 

Posting Closing Date: 06/11/2026 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF CORRECTIONS

We Never Walk Alone

 WORKING TITLE: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST

This open competitive] advertisement is for a Career Service position located at Central Office in Tallahassee, FL in the Office of Information Technology.

The mission of the Office of Technology in the Florida Department of Corrections (FDC) is to provide innovative, reliable, and secure technology solutions that support the Department's operations and strategic goals.

This position is not a telework position and is required to report to the FDC office in the area it serves.

JOB DUTIES:

• Monitor the status of the Department’s Mainframe, batch and print jobs and notify the proper sections for problem resolution if there is an issue.
• Assists field technicians with any problem resolution and technical support for computer systems and ancillary equipment at all FDC location.
• Assists in the troubleshooting logins, software, hardware, mobile devices, and network issues in compliance with Department standards and for optimum system performance.
• Assisting users, by phone support, electronic communication, and interactive conferencing, and other remote tools.
• Log accurate details for each help desk call into the ticketing system. Perform troubleshooting as necessary and assign tickets to other support staff teams for the appropriate supported items.
• Other responsibilities include assisting other teams and staff members as needed and requested by Management. (SARs, update knowledge base, create instructions, etc.)
• Use the queues within ServiceNow to manage workload.
• Monitor email, ticket and phone queue and other communication-based applications throughout the day to ensure users are assisted quickly and efficiently and to ensure communication between coworkers and
• management are addressed.
• Provides after hours/holiday support on an as-needed basis as defined by the Office of Information Technology.
• Provide positive collaboration with other Helpdesk staff to share knowledge and provide balanced and cohesive support to our end users.

 Attend and complete all required agency trainings and complete other assigned trainings as directed by management for job related education.

• Assist with maintaining the procedure documentation for the helpdesk. This includes writing documentation, reviewing documentation, distributing documentation, and running reports from the helpdesk ticketing software ServiceNow as needed.
• Other job-related duties a requested.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of distributed processing operations, procedures, and equipment.
• Knowledge of computers and software.
• Knowledge of problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate technical data processing information effectively.
• Ability to prepare technical documentation.
• Ability to process information logically and solve problems.
• Ability to develop training programs related to distributed processing.
• Ability to monitor and resolve problems with distributed systems components.
• Ability to identify and define user task needs.
• Ability to plan, organize and coordinate work assignments.
• Ability to establish and maintain effective working relationships with others.

BENEFITS:

• Paid vacation, sick leave, and holidays.
• Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
• Tuition-Free college courses.
• Retirement Plans with the Florida Retirement System:

• • Pension Plan (Traditional Retirement Pension Plan)
  • Investment Plan (401(K)-Type Retirement Plan)
  • Deferred Retirement Option Program (Drop)
  • Deferred Compensation
  • Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.

REQUIREMENTS:

Please note, when submitting a college/university degree, if selected for this position official transcripts will be required.

• Must possess a high school diploma or its equivalent.
• Must have experience working in Information Technology (IT) Support or a related technical field.
• Must be able to work on call, including during times of emergencies or disasters.
• Must be able to work on a shift schedule that may be days, nights and/or weekends.

PREFERRED QUALIFICATIONS:

• Experience working in a high-volume 24/7 call center in a Help Desk or Service Desk environment.
• Experience working with an IT ServiceNow Management or related ticketing systems.
• Experience in creating technical documentation.
• Experience working with remote tools for IT troubleshooting.

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.

ADDITIONAL INFORMATION:

BACKGROUND SCREENING REQUIREMENT

The Florida Department of Corrections requires all job applicants and volunteers to pass a Level 2 background check as per Chapter 435, Florida Statutes. This check must be completed before they can start working or volunteering.

EMPLOYMENT ELIGIBILITY

The Florida Department of Corrections (FDC) only hires U.S. citizens and those authorized to work in the U.S. FDC uses E-Verify to confirm an employee’s eligibility to work after completing the I-9 form.

The Florida Department of Corrections does not currently support H-1B Visa Sponsorship.

For online application issues, call the People First Service Center at 1-877-562-7287. Applications will be accepted until 11:59 PM EST on the closing date.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.