DJJ OPERATIONS COORDINATOR - 80002362

Requisition No: 885203 

Agency: Juvenile Justice

Working Title: DJJ OPERATIONS COORDINATOR - 80002362

 Pay Plan: Career Service

Position Number: 80002362 

Salary:  $1,901.37 biweekly 

Posting Closing Date: 10/14/2026 

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The Department of Juvenile Justice salutes our heroes.

We are honored to have the opportunity to support our nation's veterans and their families.

We value the service given to our country and support the hiring of service members and military spouses.

THIS POSITION IS ANTICIPATING VACANCY

LOCATION, CONTACT, AND SALARY INFORMATION:

Location: Department of Juvenile Justice, Knight Building, 2737 Centerview Drive, Tallahassee, FL 32399

Contact Person: Marva Preston, EMCC Administrator, Probation and Community Intervention, 850-717-2456

Starting Salary: $1,901.37 Biweekly (In accordance with current spending restrictions, an internal promotion into the position will be filled at the minimum of the pay grade or up to 5% of the employee’s current rate, whichever is higher.)

DESCRIPTION:

The Department’s Electronic Monitoring Command Center (EMCC) is a 24/7/365 public safety operation that requires shift work. The EMCC monitors and responds to electronic monitoring (EM) alerts throughout the state of Florida. EMCC staff work directly with youth and families, DJJ and provider staff, and local law enforcement agencies to resolve alerts and ensure that youth are compliant with EM requirements. The incumbent in this position will serve as a Lead Duty Officer and will be required to work a flexible schedule outside the standard Monday through Friday, 8:00 a.m. to 5:00 p.m. workday, including nights, weekends, and holidays.

Lead Duty Officers work a set schedule of 6:30 a.m. to 3:00 p.m., 2:30 p.m. to 11:00 p.m., or 10:30 p.m. to 7:00 a.m., with a 30-minute break. Set schedules include two consecutive days off: Friday/Saturday, Sunday/Monday, Tuesday/Wednesday, or Wednesday/Thursday; Saturday/Sunday off is not offered as a set schedule. Set schedules, including regular days off, are assigned by the EMCC Administrator; tenure will be a primary (but not exclusive) factor when set schedules are assigned. Lead Duty Officers may be temporarily required to work another schedule (hours and/or days off) as needed to ensure 24/7/365 coverage.

DUTIES AND RESPONSIBILITIES:

Serve as an extension of the EMCC Administrator and provide direction and guidance to Duty Officers during their assigned shift. Ensure that EM alerts received by the EMCC during the assigned shift are worked in a timely manner and in accordance with established procedures.

Communicate with the EMCC Administrator in a timely manner regarding any issues that are experienced during the assigned shift, which may include, but are not limited to, Duty Officer performance, uncooperative DJJ and/or provider staff, unfavorable interactions with local law enforcement, and any public safety concerns that should be reported to management.

While providing non-supervisory oversight to Duty Officers, serve as a Duty Officer to reduce the impact of callouts and/or turnover, or as needed to address a high volume of alerts in the queue.

The following duties and responsibilities outline the direction and guidance a Lead Duty Officer provides to Duty Officers; they also apply to a Lead Duty Officer when serving as a Duty Officer:

Monitor the EM system using the provider’s web-based interface during the assigned shift and identify the priority in which alerts should be worked in accordance with established procedures.

Review all information available in the EM system and the Juvenile Justice Information System (JJIS), such as current legal status, offense history, firearm involvement, and gang affiliation, and determine the appropriate course of action in accordance with established procedures.

When required by the procedures, contact the youth and family via phone, clearly explain the reason for the call, determine what caused the alert, discuss any steps that can be taken to immediately resolve the alert, and provide guidance regarding how to avoid repeating the alert in the future.

When required by the procedures, contact the appropriate county law enforcement agency via phone, clearly explain the reason for the call, and provide information about the youth (e.g. name, DOB, home address, last known location, and history of firearm involvement and/or gang affiliation). Assist the law enforcement agency as needed to help them locate the youth and resolve the alert.

Contact appropriate DJJ and provider staff via phone and/or email (as required by the procedures), identify the youth and date/time and type of alert(s) received, provide a clear description of all actions taken by the Duty Officer and the outcome (if known), and any follow-up required.

Enter case notes in JJIS that clearly document each action taken by the Duty Officer. Each action must be individually documented in the case notes and include a sufficient amount of detail. Case notes must be entered directly in JJIS while the Duty Officer is working the alert; all case notes regarding an alert must be completed before the Duty Officer closes the alert in the EM system.

 KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to coach and motivate staff to help them perform their duties and responsibilities.

Ability to comprehend established procedures and seek clarification when needed.

Ability to follow established procedures and complete tasks with speed and efficiency.

Ability to keep pace with a heavy workload with minimal supervision or oversight.

Ability to communicate clearly and effectively verbally and in writing, including emails.

Ability to maintain a professional telephone demeanor in contentious situations.

Ability to clearly document activities, interactions, and observations in writing.

Ability to be a part of and contribute to a positive and productive work environment.

MINIMUM QUALIFICATIONS:

A high school diploma or high school equivalency diploma (GED) is required. If selected for an interview, candidates will be required to provide a copy of the diploma or a transcript.

SPECIAL NOTES: 

To be considered for this position, responses provided to the qualifying questions for this advertisement must be verifiable on your State of Florida Candidate Profile. Actual work experience, years of employment, hours worked per week, explanation of gaps in employment must be clearly defined, or the candidate may not be considered for the position.

CANDIDATE PROFILES MUST BE COMPLETED ENTIRELY, INCLUDING EMPLOYER ADDRESSES, SUPERVISOR NAMES, AND SUPERVISOR TELEPHONE NUMBERS. “SEE RESUME” IS NOT AN ACCEPTABLE ENTRY.

All prospective candidates will be subject to a sex offender check, criminal background check (state, local, and national) and pre-employment drug screening for direct care positions.

DJJ participates in E-Verify (Employment Verification).

When identified on a position description a valid driver’s license is required. If initially hired with an out-of-state license, the Florida resident must obtain a valid driver’s license within 30 days of hire. License suspended or revoked for any reason, work permits (Business purposes/Employment/Education on licenses) and some types of restricted licenses are not acceptable. Licenses that have Corrected Lenses Restrictions are acceptable, provided the driver’s wear corrective lenses while operating the vehicle.

Positions that include the transportation of youth while performing any work or work-related functions on behalf of DJJ, require: (1) a valid driver’s license; and (2) a three-year acceptable driving record as defined in FDJJ Policy 1920.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.

985.66 Florida Statute Requirement

Be at least 19 years of age.

Be a high school graduate or its equivalent as determined by the department.

Not have been convicted of any felony or a misdemeanor involving perjury or false statement or have received a dishonorable discharge from any of the Armed Forces of the United States. Any person, who after September 30, 1999, pleads guilty or no lo contendere to or is found guilty of any felony or a misdemeanor involving perjury or false statement is not eligible for employment, notwithstanding suspension of sentence or withholding of adjudication.  Notwithstanding this subparagraph, any person who plead no lo contendere to a misdemeanor involving a false statement before October 1, 1999, and who has had such record of that plea sealed or expunged is not ineligible for employment for that reason.

Abide by all provisions of s. 985.644 (1), regarding fingerprinting and background investigations and other screening requirements for personnel.

Execute and submit to the department an affidavit-of-application form, adopted by the department, attesting to his or her compliance with sub paragraphs 1-4. The affidavit must be executed under oath and constitutes an official statement under s. 837.06. The affidavit must include conspicuous language that the intentional false execution of the affidavit constitutes a misdemeanor of the second degree. The employing agency shall retain the affidavit.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.