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DOE/VR - SENIOR MANAGEMENT ANALYST SPVR-SES - TALLAHASSEE - 48004067

Date: Nov 12, 2020

Location: TALLAHASSEE, FL, US, 32399

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Requisition No: 263361 

Agency: Department of Education

Working Title: DOE/VR - SENIOR MANAGEMENT ANALYST SPVR-SES - TALLAHASSEE - 48004067

Position Number: 48004067 

Salary:  3,885.10 Monthly 

Posting Closing Date: 11/26/2020 

DIVISION OF VOCATIONAL REHABILITATION
LOCATION:  FLEXIBLE STATEWIDE
SENIOR MANAGEMENT ANALYST SUPERVISOR - SES

Position Number: 48004067
Minimum Hiring Salary: $3,885.10 Monthly


*The salary may be negotiable dependent upon years of experience, education level and available salary rate

 

Our Mission is "to help people with disabilities find and maintain employment and enhance their independence." Our Vision is "to become the first place people with disabilities turn when seeking employment and a top resource for employers in need of qualified employees."

 

The position location is Flexible Statewide and the working title is Ombudsman Supervisor.

 

WORKING TITLE: OMBUDSMAN SUPERVISOR

 

Minimum Requirements:

This is work supervising professional staff providing consulting services for a state agency to improve management capabilities and operational procedures. The primary duty of the employee(s) in the position(s) allocated to this class is to spend a major portion of the time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward or discipline subordinate employees or to effectively recommend such actions.

 

  • Supervisory experience preferred

 

Job Description:

The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.  The employee must interact courteously with others.  The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.  Attendance is an essential function of this position.

 

As a supervisor, the incumbent must communicate with, motivate, provide or coordinate training, and direct the work of his/her subordinates.  In addition, the employee must complete timely performance appraisals, develop timely and accurate work plans, and timely approve monthly attendance and leave for each position under his/her direct report.  Timesheets will be completed in the People First system by the 5th business day of the following month.  The incumbent has the authority to make hiring recommendations as well as disciplinary recommendations.

 

This is complex administrative and consultative work for the Division of Vocational Rehabilitation, marked by the frequent exercise of independent judgment.  The person in this position will exercise leadership in supervision of the Division’s Ombudsman and Customer Relationship program and customer relationship management functions.   The Client Ombudsman program responds to inquiries / complaints from DVR customers and other stakeholder groups, regarding service related experiences. This position will also have oversight of outbound efforts to assess customer perceptions and maintain customer contacts.   Incumbent consults with Bureau Chiefs, the Division Director, and other VR managers, as needed. 

 

Additional duties may include, but are not limited to:  representing the Division at internal and external functions; making oral presentations; producing complex written materials; leading and participating in stakeholder groups; delivering training to internal and external stakeholders; acquiring strong subject-matter expertise in the areas assigned to this position; coordinating with other public and private agencies/entities, as needed; providing technical assistance to other VR staff; and contributing to the development of Division policy.

 

This individual is responsible for administrative oversight of the Ombudsman database and will work with Information Technology staff to ensure that it functions properly; will use data reports to monitor, analyze, and report on casework trends, program development needs, and the provision of vocational rehabilitation services in accordance with the Rehabilitation Act of 1973, as amended; prepares annual Client Ombudsman data for the federal report; prepares an annual internal report to include analysis of complaint and inquiry information / performance in the context of other relevant data sources and reports, such as customer satisfaction reports; reviews programs and services periodically to ensure that activities conform to existing laws, regulation, and policy.

 

Serves as the Dispute Resolution Coordinator for the Comprehensive Dispute Resolution Program and is responsible for explaining a customer’s rights and options for dispute resolution. If the customer needs assistance in deciding the approach, the Ombudsman serves as a neutral party in explaining the pros and cons of each approach, provides contact information, and arranges contacts, as appropriate. 

Options include Open Door, Ombudsman’s Services, Administrative Review, Mediation and Fair Hearing.

 

Provides articles to the VR Newsletter educating employees in re: 1) the function of the Ombudsman's Office; or 2) in cooperation with the Field Services division, a practice-related issue.

 

The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance, sometimes under stressful conditions.  The employee must interact courteously with others.  The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.

 

Performs related work as required. 

 

 KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of the methods of data collection and analysis

Knowledge of basic management principles and practices

Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of management practices

Ability to organize data into logical format for presentation in reports, documents and other written materials

Ability to conduct fact-finding research

Ability to utilize problem-solving techniques

Ability to work independently

Ability to plan, organize and coordinate work assignments

Ability to communicate effectively

Ability to establish and maintain effective working relationships with others

 

 ***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.***

 

STATE OF FLORIDA EMPLOYEE BENEFITS

  • State of Florida Retirement package – 3% employee contribution required
  • 10 Paid Holidays annually
  • 176 Hours of Paid Annual Leave annually
  • 104 Hours of Paid Sick Leave annually
  • Health Insurance for Individual or Family Coverage – Employee pays (Individual $8.34/month or Family $30.00/month)
  • Life Insurance – State pays 100% of premium
  • Additional supplemental insurances available such as dental, vision, etc.
  • Tax Deferred Medical and Child Care Reimbursement Accounts available
  • Tax Deferred Savings Program available through payroll deduction

LEAVE INFORMATION

  • Annual Leave - Employees in Senior Management Service and Selected Exempt Service positions are be credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of initial appointment.
  • Sick Leave - Employees in Senior Management Service and Selected Exempt Service positions shall be credited with 104 hours of sick leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of initial appointment.

Benefits information can be found on the website below: 

http://mybenefits.myflorida.com/

  • Insurance Benefits
  • Deferred Compensation
  • Pretax Benefits
  • Retirement Benefits

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Department of Education that applicants for employment undergo level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

 

All applicants for employment or to volunteer who are selected for an interview will be provided with the Consent to Background Screening form for level 2 screening, the Affidavit of Good Moral Character, and the Notice of Rights. The leading candidate for employment or to volunteer will be required to execute the Consent form and Affidavit, report to a designated location, and submit fingerprints for level 2 screening.

No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department.

 

Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.

 

There are two ways you may apply:

  • People First On-Line Job Application: Complete  and register your State of Florida Employment Application on-line, which will then enable you to electronically submit your application for advertised vacancies in the state agencies. The State of Florida application online can be edited at any time prior to each submission and will automatically populate when you apply to a specific position. After you have applied to one or more job advertisements, all submitted applications can be viewed from the "Applicant Home Page" by clicking on "View Your Applicant Submissions. “A listing of all the positions to which you have applied will be displayed. You can view and/or      print any or all of the submitted applications, although this information is also maintained online.

[Or]

  • Download and then fax a completed application to the People First Service Center at 1- 888-403-2110. Be sure to include the requisition number on each page of your application.

 

For assistance in completing the employment application or applying for jobs using the People First system, call the People First Service Center at 1-877-562-7287.

 

 

 

 

 

 

RESUME:

If you wish to submit a resume with your application, please attach when applying for this vacancy

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Nearest Major Market: Tallahassee