DOS - OPS STAFF ASSISTANT - 45945237

Requisition No: 874501 

Agency: Department of State

Working Title: DOS - OPS STAFF ASSISTANT - 45945237

 Pay Plan: Temp

Position Number: 45945237 

Salary:  $15.00 

Posting Closing Date: 05/06/2026 

Total Compensation Estimator Tool

Department of State

Position # #45945237

Division of Historical Resources

Bureau of Historical Museum

OPS Visitor Services Staff Assistant

Mission San Luis, a 64-acre living history museum located in Tallahassee, Florida, is seeking a dedicated and detail-oriented OPS Staff Assistant (Visitor Services Staff Assistant) to staff the El Mercado gift shop. The Visitor Services Assistant must be able to provide excellent customer service.  Please submit a resume and cover letter detailing any work experience and explaining why you are the best candidate. This position is advertised as a full-time OPS position, will consider part-time candidates, with an hourly pay rate of $15.

Minimum Qualifications:

• High school diploma
• Familiarity with desktop computer applications
• Ability to work a flexible schedule, including weekends, and occasional evenings
• Experience working in retail or customer service
• Resume and cover letter detailing work experience and qualifications

Preferences:

• Experience working or volunteering in a museum or museum store
• Experience working with school-age children 

Special Note:

Responses to qualifying questions must be clearly supported in your employment history.

Duties and Responsibilities:

Duties:

•             Provide excellent customer service

•             Serve as front-of-house team member staffing the Welcome Desk and El Mercado Gift Shop

•             Answer questions, sell museum tickets and merchandise, accept memberships, direct guests around site, and answer and transfer phone calls

•             Assist with checking-in school and group tours, collecting fees, and orienting them to the museum site

•             Conduct opening and closing procedures of the Visitor Center and El Mercado Gift Shop

•             Assist Visitor Center and El Mercado Manager with merchandising, inventory control, pricing, deliveries, and other duties as assigned

•             Maintain daily visitor statistics and end-of-day reporting

•             Help to enforce museum policies and ensure a safe and enjoyable environment for all visitors

•             Other duties assigned, including but not limited to database work, assist with event set-up/clean-up, docenting tours, etc.

Knowledge/Skills/Abilities:

•             Knowledge of Microsoft Office products

•             Ability to learn and follow Department of State and Mission San Luis policies and procedures

•             Ability to communicate effectively

•             Ability to work effectively in a team environment as well as being self-motivated

•             Ability to lift, carry, and/or push items up to 30 pounds

•             Ability to bend, stoop, squat, reach, stretch and/or twist

Schedule: Must be available to work both Saturday and Sunday. Weekday schedule based on needs of Mission San Luis normal operating hours (Tuesday through Sunday, 9:30am until 4:30pm). May be asked to work occasional evening for special events.

Full-time Work hours: 40 hours per week

Pay: $15.00 per hour

CRIMINAL BACKGROUND CHECKS:  A Level 2 criminal background check is a condition of employment.  If selected for this position, you must provide your fingerprints.  We will send your fingerprints to the Florida Department of Law Enforcement and the Federal Bureau of Investigation for a criminal background check.

IMPORTANT NOTICES:

We are committed to enhancing our workforce through the employment of veterans, individuals with disabilities, and seek qualified candidates with diverse backgrounds, abilities, skills, and talents to join our workforce.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: https://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Application or resume must include all previous employment.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.