EDP QUALITY CONTROL SCHEDULING SPEC. - 73005097

Requisition No: 824578 

Agency: Department of Revenue

Working Title: EDP QUALITY CONTROL SCHEDULING SPEC. - 73005097

 Pay Plan: Career Service

Position Number: 73005097 

Salary:  $35,430.00 - $38,000.04/ Annually 

Posting Closing Date: 05/20/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

EDP Quality Control/Scheduling Specialist

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

Information Services Program is seeking a skilled professional to serve as EDP Quality Control/Scheduling Specialist within the Service Operations unit. This position is responsible for monitoring and maintaining production schedules and jobs using an automated job scheduler (OpCon). Incumbent will perform operational tasks to set up new production jobs, conduct quality assurance on production print job output, and maintain form libraries of all forms in production for Production Control and Publishing teams' use as well as maintain a record of daily production jobs for monthly reporting. Incumbent will also troubleshoot and confer with staff to determine cause of failed production and to help resolve the failure, prioritize, and work Incident tasks and Service Requests in Cherwell, deliver excellent and prompt customer service to internal and external customers, develop and/or maintain operating procedures for processing production batch jobs, and coordinate and participate in assigned special projects for scheduled blackouts, annual mailing, and disaster recovery.

**This position will provide on-call support and is designated as "mission essential" pursuant to the Department of Revenue's Continuity of Operations Plan.**

MINIMUM REQUIREMENTS:

• Two years of experience with Data Processing
• Three years of experience in Customer Service

PREFERENCES:

• On call experience
• Experience in Batch Job Scheduling

SPECIAL NOTES:

• This position is located at Huntley Park (5040 W. Tharpe St.), Tallahassee, FL.
• The tentative salary for this position is $35,430.00.
• This position is not eligible for telework.

SALARY: $35,430.00 - $38,000.04.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Regenia Walker, (850)717-7346, Regenia.Walker@floridarevenue.com   

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ONLINE SKILLS ASSESSMENT:  After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.