EDUCATION AND TRAINING SPECIALIST - 41001135

Requisition No: 876074 

Agency: Office of the Attorney General

Working Title: EDUCATION AND TRAINING SPECIALIST - 41001135

 Pay Plan: Career Service

Position Number: 41001135 

Salary:  $54,000.00 - $57,000.00 Annually 

Posting Closing Date: 06/19/2026 

Total Compensation Estimator Tool

This is an Anticipated Vacancy

Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States. 

Position Summary: This Education and Training Specialist position is in the Office of the Attorney General within the Information Technology (IT) Unit in Tallahassee, Florida. This position in Information Technology (IT) is responsible for delivering training to internal agency employees in the organization. This includes training on how to use various types of software programs efficiently and effectively in support of business objectives. This position is responsible for designing, improving, and delivering training for software applications, training programs and related courseware. The position will lead internal software training, delivery, competency development, and documentation.

Pay: $54,000.00 - $57,000.00 Annually, commensurate with experience

Qualifications: 

60 semester or 90 quarter hours of college course work from an accredited institution which includes four courses in education, communication, technical writing, curriculum development or the equivalent and
-Five years of experience developing, delivering and providing formal training; or

Completion of a 720-classroom hour program of study from a vocational/technical school or community college in technology and
-Five years of experience developing, delivering and providing formal training; or

A bachelor’s degree from an accredited college or university and three years of professional experience developing, delivering, and providing formal training; or 

A master’s degree from an accredited college or university in education, communication, technical writing, curriculum development or the equivalent and two years of professional experience developing, delivering, and providing formal training; or

A doctorate from an accredited college or university in education, communication, technical writing, curriculum development or the equivalent and one year of professional experience developing, delivering, and providing formal training. 

Experience in education, communication, technical writing, curriculum development or the equivalent or in developing and delivering training can substitute on a year-for-year basis for the required college education.

Knowledge/Skills/Abilities:

*Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.

*Experience with any or all of the following is highly desirable: ECM, CMS and CRM solutions.

*Experience developing and managing content in Learning Management Systems such as Canvas, Bridge, Blackboard, or other LMS systems.

The Work You Will Do: The responsibilities of this position are included, but are not limited to the following: 

Responsible for internal technology training and competency development for the OAG. Develop and deliver technology training for the OAG. Support ongoing training initiatives, as necessary (e.g., supporting training efforts around Microsoft Dynamics, OnBase, LawBase, Adobe products, and FreshService).

Prepare, review, revise, maintain, and deliver technical training documentation for the multiple technologies in the OAG technology stack. Gather and analyze technical and product information from various sources to document new or changing functionality. Create resources and educational materials including videos, demos, tutorials, training materials, general & technical overviews and frequently asked questions. Research, write, edit, and revise content that is relatable to various skills sets. Apply both technical and non-technical backgrounds to create user guides, integration guides, in-platform instructions, installation/configuration instructions and system operations.

Leverage multiple training approaches, methods, and formats to deliver technical training to various teams with different needs and skill sets. Measure and track performance during training to gauge learnings and evolve and pivot where needed to enhance understanding and execution.

Collaboration with the OAG Training and Development Office (TDO) to ensure the development and delivery of technical training is done within the established policies, standards and best practices established by the TDO and IT. Coordinate technical training material, digital content, and other training expectations with the TDO and IT. Work with stakeholders on technical training initiatives to include collaboration with internal teams.

Assist with interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods. 

Assist in conducting research on software and hardware products to meet agreed upon requirements and to support purchasing efforts.

Communicate changes, enhancements, and modifications of software – verbally or through written documentation – to stakeholders with regards to technical training materials. Ability to coach and mentor others with building digital content that supports the overall training vision for the OAG IT Division. Experience writing digital content to support imaging systems and case management systems. Ability to communicate complex technical topics to non-technical stakeholders. Ensure technical training solutions meet business needs and requirements. Instructional design experience building and delivering online and classroom content. Understand and document business processes and workflows and their relationships to current and future software solutions.

Assist with analyzing the impact of change requests.

Perform other related work as required.

Job duties may require travel to other locations in Florida and work outside of normal hours.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.  

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

IMPORTANT NOTICE: To be considered for the position, all applicants must:

Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. 

NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application.

• Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position.
• The elements of the selection process may include a skill assessment exercise. 
• Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
• OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S.

CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.

E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).

PERSONS WITH DISABILITY/ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need an accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide an accommodation.

REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.