EDUCATION AND TRAINING SPECIALIST- SES - 43005049

Requisition No: 880500 

Agency: Financial Services

Working Title: EDUCATION AND TRAINING SPECIALIST- SES - 43005049

 Pay Plan: SES

Position Number: 43005049 

Salary:  $60,000.00 - $75,000.00 

Posting Closing Date: 08/13/2026 

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*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

CLASS TITLE: EDUCATION AND TRAINING SPECIALIST- SES

DIVISION: FLORIDA PALM

CITY: TALLAHASSEE

COUNTY: LEON

What is the Florida PALM Project?
The Florida PALM Project is an enterprise project to replace the State of Florida’s legacy accounting, payroll, information warehouse, and cash management systems, using an enterprise resource planning solution. The replacement of the cash management systems, known as the CMS Wave, was completed in July 2021. The next major implementation, the Financials, Payroll, and Data Warehouse / Business Intelligence Wave, is currently underway and scheduled for Go-Live in January 2027. The Department of Financial Services is leading this statewide initiative, which impacts stakeholders and users of the State’s financial data, including all State agencies.

Who are we?
We are an innovative team of experts specializing in financial operations, business analysis, project management, change management and stakeholder relations. Working as part of the team at Florida PALM provides a great opportunity to be part of a mission-driven organization that strongly supports its employees’ professional growth and development through training opportunities and knowledge sharing. You will also be able to see your work directly supporting the transformation of business processes for the Florida State government.

Why work with Florida PALM?
Florida PALM is the State of Florida’s next-generation financial management platform, built on PeopleSoft, a technology that is used by national and international organizations across many industries to support a broad range of business and accounting functions.

Florida PALM is already a valuable part of Florida’s financial management processes. Since the CMS Wave Go-Live, the Florida PALM Solution Center has supported over 1,000 users across 35 agencies.

The next implementation will expand to over 3,000 users and integrate with more than 200 business systems, covering all major financial processes such as accounting, budgeting, payroll, and reporting.

Following this rollout, a dedicated support team will maintain and enhance the system through regular updates and new capabilities. Members of the Florida PALM Team experience valuable professional growth opportunities in areas like technology, project management, and change management – equipping them with skills that are highly transferable.

Check out this “We are Hiring” flyer, located on our Project Team page, for more helpful information.

To learn more about the Florida PALM Project Team, visit our Project Team page:

https://myfloridacfo.com/floridapalm/project-team

SPECIAL NOTES:

Five (5) years of experience in the field of communication, training design, training development, training delivery, or a related field is required. A post-secondary degree in those fields may be used as an alternative for the years of experience on a year-for-year basis.

Additional requirements:

• Experience creating training content in web-based training development applications, e.g., Articulate 360 or Captivate.
• Experience designing instructor led or web-based training.

Preferences:

• Experience in developing training for State of Florida end users.
• Knowledge of People First Learning Management System (LMS).
• Experience with creating or maintaining content / information repositories or knowledge-based / knowledge management systems such as Document360.
• Experience delivering end user training for adult learners.
• Experience facilitating, developing and / or presenting materials at workshops, conferences, or other events.

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

• Skill in Microsoft Office suite, with proficiency in Word, Excel, and PowerPoint applications.

• Ability to create training content in applications such as Articulate 360 or captivate.
• Ability to problem solve to adapt content and information based on changing needs.
• Ability to adapt to new technologies and methodologies.
• Skill in managing multiple tasks or assignments at one time.

Other KSA’s (Incumbent must bring to job)

• Knowledge of FLAIR, Florida PALM and other FFMIS subsystems.
• Knowledge of Document360.
• Knowledge of adult learning strategies.
• Ability to deliver in-person training.

This position requires a security background check, including fingerprint as a condition of employment.

Salary Range: $60,000.00 - $75,000.00

Employees of the Department of Financial Services are paid on a monthly pay cycle.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Applicants that meet the selection criteria may be required to participate in an in-person, monitored skills verification test. Results of this test will be considered prior to applicants moving on to the next stage of the selection process.

BRIEF DESCRIPTION OF DUTIES:

This position assists in the execution of the Department of Financial Services’ responsibilities for the Florida PALM Project and serves as a member of the Training, Education, and Development (TED) Team.  As a member of the TED Team this position will focus on developing, creating, leading, facilitating, delivering, and supporting the curriculum and training materials for the implementation of the State’s financial solution.

This position exercises discretion and independent judgment. This position provides consultation and expert advice to management and carries out major assignments independently.

Operational:

• Working with supervisor and leadership to establish priorities and due dates for work assignments and keeping them up to date on key work items. Communicating concerns or potential risks immediately to supervisor and/or project leadership.
• Managing all deadlines in an organized manner to ensure timely completion of fully developed work products.
• Applying critical thinking (e.g., don’t just solve the problem at hand, solve the core problem).
• Adhering to DFS policies at all times (e.g., security, dress code, ethics).
• Working as a team player and demonstrating a “teamwork” attitude and professional demeanor.
• Working with the financial management solution software implementation vendor, and other project resources (including contractors) to ensure adherence to State standards and established procedures for maintaining data and information accuracy and security.
• Serving as the subject matter expert in the creation of training materials for agency functions performed in Florida PALM.

Training:

• Designing, developing and publishing training or user materials for Florida PALM using applications such as Articulate 360 or Document360.
• Supporting content creation and ongoing maintenance of the Florida PALM Knowledge Center, a Document360 knowledge base platform.
• Publishing online training courses / content to the People First Learning Management System (LMS).
• Creating curriculum to meet the State’s training needs for Florida PALM.
• Working collaboratively with project team members, DFS business owners, state agency business owners and other stakeholders to ensure end users are provided user-friendly training material (instructor-led, web-based, job aids, manuals) for Florida PALM.
• Assisting with user acceptance testing or training sessions with state agencies and enterprise partners.
• Tracking end user completion of role-based training.
• Facilitating meetings, training, workgroups, and workshops, as required.
• Assisting agencies and enterprise partners in understanding Florida PALM functionality.

  Performing other duties as required.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.