ENTERPRISE SERVICES ANALYST I - 55014361

Requisition No: 838962 

Agency: Department of Transportation

Working Title: ENTERPRISE SERVICES ANALYST I - 55014361

 Pay Plan: Career Service

Position Number: 55014361 

Salary:  $47,569.15 - $55,497.35 

Posting Closing Date: 10/23/2024 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
980 / Integration Services
ANTICIPATED VACANCY / OPEN COMPETITIVE
CAREER SERVICE

CONTACT PERSON: Jim Rainey

CONTACT PHONE NUMBER: (850) 414-4618

CONTACT EMAIL ADDRESS: Jim.Rainey@dot.state.fl.us

ANTICIPATED BI-WEEKLY HIRING SALARY: $2,032.87

Total Compensation Estimator Tool
 

SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call (850) 414-5300 for assistance.  

POSITION DESCRIPTION: Performs the administration and documentation of the Department’s Active Directory infrastructure, primarily responsible as a domain administrator for the Florida Department of Transportation (FDOT) domain. Creates, modifies, test, and assists with the creation of Active Directory group policies. Responsible for task automation using scripting tools and performs scripting to enhance systems.  Performs systems analysis, system support, and makes recommendations. Participates in the appropriate testing for Active Directory integration and components. Monitor and troubleshoot replication, Domain Name System (DNS) health in the FDOT Active Directory domain. Develops scripts for the enhancement of Active Directory and Active Directory application, component deployments.

Maintains a secure environment and network infrastructure in accordance with all applicable policies, procedures and practices.  Monitors network for security threats or unauthorized users.  Analyzes security risks. Ensures anti-spam and virus protection is in place.  Maintains security documentation as required. Monitors Service Desk queue and resolves support tickets as assigned.  Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer.

Generates and maintains technical documentation as assigned. Documents server names, roles, and addresses.  Documents changes such as application installations and modified security settings as required. Responds to security incidents as assigned.  Captures additional event data and performs preliminary analysis to determine criticality.  Escalates events if emergency response is determined necessary.  Reviews and analyzes log data to determine nature and scope of incident.  Uses virus, spyware, rootkit and other detection tools to determine necessary mitigation and repair.  Documents all steps taken and subsequent resolutions.  

Performs user provisioning for elevated access to ensure access to authorized resources and applications.  Sets up elevated user computer network access as requested.  Grants elevated access to systems, network applications and databases based on a unique user identity.  Deactivates user objects and attributes when requested.

Plans, organizes, manages and tracks projects.  Develops the project plan and schedule.  Supports and informs project stakeholders and team.  Identifies and mitigates project risks and conflicts.  Tracks project progress and goals achieved.

Participates on statewide teams, both internal and external to the Office of Information Technology (OIT).  Provide facts to facilitate the team's decision-making process and to achieve the team's goals.  Shares information and receives feedback from other OIT staff as appropriate.

KNOWLEDGE, SKILLS AND ABILITIES: ADVANCED KNOWLEDGE OF THE MICROSOFT WINDOWS SERVER OPERATING SYSTEMS, INCLUDING PRINTING, FILE SYSTEMS, PROCESS MONITORING, SUPPORT TECHNIQUES AND DIAGNOSTIC TOOLS AND SOFTWARE; KNOWLEDGE OF COMPUTER SOFTWARE, HARDWARE, AND FIRMWARE RELATIVE TO SERVERS, PERSONAL COMPUTERS, LOCAL AREA NETWORK/WIDE AREA NETWORK ENVIRONMENTS;  SKILLED AT INSTALLING AND PROVIDING TECHNICAL SUPPORT FOR SOFTWARE APPLICATIONS AND OPERATING SYSTEMS;  SKILLED AT INSTALLING AND TESTING COMPUTER HARDWARE; ABILITY TO PERFORM NETWORK BACKUPS AND COORDINATE DISASTER RECOVERY EFFORTS; ABILITY TO PLAN, ORGANIZE AND TRACK PROJECTS; ABILITY TO WORK INDEPENDENTLY; ABILITY TO COMMUNICATE EFFECTIVELY BOTH VERBALLY AND IN WRITING; ABILITY TO STAY FOCUSED; ABILITY TO RESEARCH INFORMATION; ABILITY TO MAKE QUICK DECISIONS, SOLVE PROBLEMS, REMAIN FLEXIBLE, AND KEEP A POSITIVE ATTITUDE; ABILITY TO READ, UNDERSTAND, AND COMPLY WITH THE DEPARTMENT'S POLICIES, PROCEDURES, GUIDELINES, AND PRACTICES RELATING TO NETWORK AND SECURITY STANDARDS; BASIC KNOWLEDGE OF PHONE SYSTEMS; ABILITY TO DEVELOP AND MAINTAIN TECHNICAL DOCUMENTATION FOR SUPPORTED SYSTEMS; ABILITY TO PROVIDE EXCELLENT CUSTOMER SERVICE.

OTHER JOB RELATED REQUIREMENTS: Due to the nature of this position, the incumbent must respond to emergencies and be “on-call” (24 hour duty) when necessary.

MINIMUM QUALIFICATIONS: Three years of experience in computer systems analysis, computer programming, or in planning or designing distributed computer systems. Post secondary education can substitute for the required experience on a year for year basis.

As a CANDIDATE, you may be required to provide documentation (i.e. HIGH SCHOOL DIPLOMA OR EQUIVALENCY, college transcripts, ETC.) to verify meeting these Minimum Qualifications.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.  If you are a preference-eligible candidate who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.