ENTERPRISE SYSTEMS SPECIALIST - 55010006

Requisition No: 815253 

Agency: Department of Transportation

Working Title: ENTERPRISE SYSTEMS SPECIALIST - 55010006

Position Number: 55010006 

Salary:  $44,147.84 - $51,505.81 

Posting Closing Date: 05/10/2024 

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
980 / Integration Services
OPEN COMPETITIVE
CAREER SERVICE
 

ANTICIPATED BI-WEEKLY HIRING SALARY: $1,886.66
 

SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call (850) 414-5300 for assistance.  

POSITION DESCRIPTION: Performs system administration duties in support of the agency’s enterprise Cloud and Messaging environment. Assists with monitoring of the Florida Department of Transportation (FDOT) Cloud environment including message flow, archiving, internal client support, security settings and alerts, feature changes, and works with third party vendor support.

Assists the Department’s General Counsel’s office with duties surrounding electronic mail searches (e-discovery) for public records requests. Keeps supervisor informed of all requests and status of fulfillment and advised of issues which could complicate responding in a timely manner. Performs work with a constant eye on quality – understanding the task at hand.  Completes the work thoroughly and presents results and reports in a professional, easy to understand manner.

Serves as point of escalation and support for workstation support teams.  Reviews and processes requests related to received spam messages to ensure malicious content is addressed and remediated in a timely manner.

Monitors Service Desk queue and resolve support tickets as assigned. Documents work performed and resolution(s). Identify, analyze, and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer.

Generates and maintains detailed technical documentation for all areas of responsibility for future reference and training.

Maintains, reads, understands and abides by Information Technology resources policies, statutes, procedures, rules, regulations, and directives for Central Office.

Participates on statewide teams, both internal and external to the Office of Information Technology (OIT).  Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other OIT staff as appropriate.

KNOWLEDGE, SKILLS AND ABILITIES: Ability to identify problems, and to generate a number of different approaches to problems; ability to analyze needs to produce requirements to create a design, and develop approaches to implement said design; ability in effective oral and written communications as indicated by the needs of the audience; ability in weighing the relative costs and benefits of a potential action; knowledgeable in the use of logic and analysis to identify the strengths and weaknesses of different approaches; ability to administer electronic e-mail filtering systems in a large enterprise environment; ability to function as enterprise administrator for current versions of Microsoft Exchange and Outlook; knowledge of mobile device management; knowledge of electronic fax systems.

OTHER JOB RELATED REQUIREMENTS: This position has On-Call responsibilities to work to handle emergency situations or other needed activities. The incumbent of this position will at times be required to work during weekends, nights, or holidays due to emergency conditions. Position will be required to carry a cell phone during the On-Call periods.

MINIMUM QUALIFICATIONS: A bachelor's degree from an accredited college or university and one year of experience in computer systems analysis, computer programming, or in planning or designing distributed computer systems; or A bachelor's degree from an accredited college or university with major course of study in one of the computer sciences or in management information systems; or Two years of experience as described above and either (1) completion of a 720 classroom hour program of study from a vocational/technical school or accredited community college in an area of data processing (excluding data entry), or (2) 60 semester or 90 quarter hours of college course work from an accredited institution which includes four courses in computer science or management information systems. Experience as described above can substitute on a year-for-year basis for the required college education. Completion of a one-year program of study from a vocational/technical school in an area of data processing (excluding data entry) can substitute for one year of the required experience.

As a CANDIDATE, you may be required to provide documentation (i.e. HIGH SCHOOL DIPLOMA OR EQUIVALENCY, college transcripts, ETC.) to verify meeting these Minimum Qualifications.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.  If you are a preference-eligible candidate who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.