FDC-DISTRIBUTED COMPUTER SYSTEMS ANALYST -70021378-CENTRAL OFFICE

Requisition No: 839851 

Agency: Department of Corrections

Working Title: FDC-DISTRIBUTED COMPUTER SYSTEMS ANALYST -70021378-CENTRAL OFFICE

 Pay Plan: Career Service

Position Number: 70021378 

Salary:  $41,561.57 - $50,316.71 Annual Range 

Posting Closing Date: 11/29/2024 

Total Compensation Estimator Tool

***INTERNAL ADVERTISEMENT***

Distributed Computer Systems Analyst – 70021378

****INTERNAL OPPORTUNITY ONLY – Must be currently employed with the Florida Department of Corrections to be considered for this position.

This advertisement is for a Career Service position located at Central Office in Infrastructure And Operations.

Salary: $41,561.57 - $50,316.71 Annual Range

SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY.

SPECIFIC DUTIES & RESPONSIBILITIES:

The incumbent in this position is expected to become familiar in the department’s reentry initiatives; display leadership skills that demonstrate the department’s commitment to reentry efforts for offenders while maintaining a professional demeanor.  The incumbent in this position is considered to have regulatory responsibilities and is subject to the provisions of Chapter 60L-36, Florida Administrative Code.

• This position will be responsible for providing remote support for computer systems at multiple sites, including major institutions, probation & parole offices, community facilities, regional offices, and other Department related sites.
• Provide phone support to the Department’s Office of Information Technology (OIT) user with mainframe and LAN (local area network) password resets. Help the user learn how to log onto the mainframe or their FDC assigned computer and mobile devices. Document all support activities and resolutions thoroughly in the Agency’s OIT ticketing system.
• Monitor the status of the Department's IBM Mainframe, servers, and network for system problems that may arise. Notify the proper sections for immediate problem resolution, whether within the OIT department or a third-party vendor. Work in combination with the technicians until the problem is resolved.
• Assist users by phone or remote support with problems with their personal FDC-assigned computer, mobile devices, web-based applications, Microsoft Operating systems such as Windows 11, and Microsoft Office products Word, Excel, and Outlook. Document all support activities and resolutions thoroughly in the Agency’s OIT ticketing system. 
• Coordinates with other Data Processing areas of Corrections and other agencies to solve any Data Processing issues.
• Responsible for support of a statewide, wide area, or distributed systems network of computer equipment (software), including post-installation support and troubleshooting.
• Support network computers, including setting up and loading software, and perform the technical role of system manager, including backup, recovery, and troubleshooting functions.
• Responsible for assisting with providing support for VoIP Phones and mobile devices.
• Responsible for support of Education and Re-Entry Programs.
• Assist with maintaining the procedure documentation for the helpdesk. This includes writing, reviewing, distributing, and running reports from the Agency’s OIT ticketing system as needed.
• Diagnose and resolve complex network, hardware, and software problems affecting desktop computers, laptops, printers, and other peripherals. Configure and troubleshoot LAN, WAN, VPN, and network connectivity issues.
• Provide comprehensive training and guidance to end-users on IT troubleshooting and best practices.
• Participate actively in IT projects such as Microsoft system migrations, upgrades, and deployments.

BENEFITS:

• Paid vacation, sick leave, and holidays.
• Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
• Tuition-Free college courses.
• Retirement Plans with the Florida Retirement System:
  • Pension Plan (Traditional Retirement Pension Plan)
  • Investment Plan (401(K)-Type Retirement Plan)
  • Deferred Retirement Option Program (Drop)
  • Deferred Compensation
  • Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.

REQUIRED QUALIFICATIONS:

• Two (2) years of experience providing information technology support.
• Able to work on call, including during times of Emergencies or Disasters.

PREFERRED QUALIFICATIONS:

• Experience working in a high-volume call center in a Help Desk or Service Desk environment.
• Experience working with an IT Service Management ticketing system.
• Experience with VoIP Systems.
• Experience in creating technical documentation.

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge, and experience, please submit a State of Florida Application and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at 1-877-562-7287. Applications will be accepted until 11:59 PM EST on the closing date.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.