FDC-DISTRIBUTED COMPUTER SYSTEMS SPECIALIST -70042826-CENTRAL OFFICE

Requisition No: 841688 

Agency: Department of Corrections

Working Title: FDC-DISTRIBUTED COMPUTER SYSTEMS SPECIALIST -70042826-CENTRAL OFFICE

 Pay Plan: Career Service

Position Number: 70042826 

Salary:  $42,168.88 Annual Rate 

Posting Closing Date: 11/28/2024 

Total Compensation Estimator Tool

***OPEN COMPETITIVE ADVERTISEMENT***

Distributed Computer Systems Specialist – 70042826

This advertisement is for a Career Service position located at Central Office in the Office of Information Technology.

Salary: $42,168.88 Annual Rate

SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY.

SPECIFIC DUTIES & RESPONSIBILITIES:

• Monitor the status of the Department’s Mainframe, batch and print jobs and notify the proper sections for problem resolution if there is an issue.
• Assists field technicians with any problem resolution and technical support for computer systems and ancillary equipment at all FDC location.
• Assists in the troubleshooting logins, software, hardware, mobile devices, and network issues in compliance with Department standards and for optimum system performance.
• Assisting users, by phone support, electronic communication, and interactive conferencing, and other remote tools.
• Log accurate details for each help desk call into the ticketing system. Perform troubleshooting as necessary and assign tickets to other support staff teams for the appropriate supported items.
• Other responsibilities include assisting other teams and staff members as needed and requested by Management. (SARs, update knowledge base, create instructions, etc.)
• Use the queues within ServiceNow to manage workload.
• Monitor email, ticket and phone queue and other communication-based applications throughout the day to ensure users are assisted quickly and efficiently and to ensure communication between coworkers and management are addressed.
• Provides after hours/holiday support on an as-needed basis as defined by the Office of Information Technology.
• Provide positive collaboration with other Helpdesk staff to share knowledge and provide balanced and cohesive support to our end users.
• Attend and complete all required agency trainings and complete other assigned trainings as directed by management for job related education.
• Assist with maintaining the procedure documentation for the helpdesk. This includes writing documentation, reviewing documentation, distributing documentation, and running reports from the helpdesk ticketing software ServiceNow as needed.
• This position is considered an essential position. To meet operational requirements, you may be asked to work during business/office closures due to emergencies.
• Other job-related duties a requested.

BENEFITS:

• Paid vacation, sick leave, and holidays.
• Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
• Tuition-Free college courses.
• Retirement Plans with the Florida Retirement System:
  • Pension Plan (Traditional Retirement Pension Plan)
  • Investment Plan (401(K)-Type Retirement Plan)
  • Deferred Retirement Option Program (Drop)
  • Deferred Compensation
  • Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.

REQUIRED QUALIFICATIONS:

Please note, when submitting a college/university degree, if selected for this position official transcripts will be required.

• Able to work on call, including during times of emergencies or disasters.

• Experience working in Information Technology (IT) Support or a related technical field.

PREFERRED QUALIFICATIONS:

• Experience working in a high-volume 24/7 call center, Help Desk or a Service Desk environment.
• Experience working with an IT ServiceNow Management or related ticketing systems.
• Experience in creating technical documentation.
• Experience working with remote tools.

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge, and experience, please submit a State of Florida Application and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at 1-877-562-7287. Applications will be accepted until 11:59 PM EST on the closing date.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.