FDC-INFORMATION SPECIALIST III -7091012- CENTRAL OFFICE

Requisition No: 838868 

Agency: Department of Corrections

Working Title: FDC-INFORMATION SPECIALIST III -7091012- CENTRAL OFFICE

 Pay Plan: Temp

Position Number: 70901012 

Salary:  $16.11-17.07 per hour 

Posting Closing Date: 10/14/2024 

Total Compensation Estimator Tool

***OPEN COMPETITIVE ADVERTISEMENT***

INFORMATION SPECIALIST III – 7091012

This advertisement is for an OPS (Other Personal Services) position located at the Carlton Building in Tallahassee, FL in the Citizen Services department.

Salary: $16.11-17.07 per hour

SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY.

SPECIFIC DUTIES & RESPONSIBILITIES:

In compliance with the Customer Service Standards Act, F.S. 23.30, the Department's Citizens' Services Office provides an avenue for the public to obtain information and inquire about issues relative to the Florida Department of Corrections.

• Flexible schedule between 30-40 hours per week will be considered within normal business hours (8:00 am – 5:00 pm Monday- Friday).
• This is a highly professional position whose duties include serving as the primary phone operator for the Citizen Services team. Responsibilities include answering, screening, and routing telephone calls to the appropriate staff members within the Department and assist in providing general information.
• This position also serves as the receptionist for the FDC central office visitor lobby, checking in and out visitors, issuing visitor badges, and maintaining visitor forms and files.
• Assists with correspondence from the Governor’s Office of Citizen Services, the public, and other state agencies.
• It is vital that the incumbent be well versed in providing excellent customer service and can effectively handle general calls, emails and postal mail directed to the Department.

BENEFITS:

• OPS employees who work an average of 30 hours or more per week are eligible to enroll in state group insurance plans. Standard PPO/HMO Options include:
  • Employee Only: $25 biweekly
  • Spouse Program: $15 biweekly
  • Employee & Family: $90 biweekly.
• Dental - FDC offers five separate dental plans with multiple options and rates for each plan type with monthly premiums as low as $12.64.
• Vision - FDC offers one single vision plan through Humana with monthly premiums as low as $5.92.
• Life - FDC offers a $25,000 group term life insurance plan to eligible OPS staff through Securian at the low monthly premium of $3.78. When enrolled in basic life, employees may also elect child life and spouse life insurance plans.
• Retirement - As an OPS employee, the Florida FICA Alternative Plan with Corebridge Financial affords you an excellent opportunity to help accumulate money for a secure retirement. You contribute 7.5% of your compensation to this tax deferred plan. All OPS employees are required to participate in this plan and are automatically enrolled.

REQUIRED QUALIFICATIONS:

• Must possess a high school diploma or its equivalent.

PREFERRED QUALIFICATIONS:

• Experience with letter writing and phone etiquette.
• Experience with letter writing and phone etiquette.
• Experience with computer databases.
• Experience with Microsoft Office.
• Customer service experience.
• Knowledge of HIPAA (Health Insurance Portability and Accountability Act.

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge, and experience, please submit a State of Florida Application, and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at 1-877-562-7287. Applications will be accepted until 11:59 PM EST on the closing date.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.