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Date: Jan 31, 2020

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 110043 

Agency: Department of Corrections


Position Number: 70045515 

Salary:  $90,000.04 Annually 

Posting Closing Date: 02/29/2020 


Mental Health Ombudsman-SES - 70045515

This advertisement is for an SES position located in the Office of Health Services in Tallahassee, Florida.

Salary Range: $90,000.04 Annually



  • Serves as the principal liaison to the Chief of Mental Health Services and departmental leadership for ensuring inpatient mental health treatment, services and required activities are provided in accordance with the Department’s policy and procedures.
  • Provides in-depth research and response to questions from outside sources as needed.
  • Responsible for the timely, independent, and professional review of mental health related formal grievances and appeals written by inmates residing in the inpatient units.
  • Plans, develops and implements statewide quality assurance.
  • Conducts periodic site visits to all inpatient units to proactively identify issues and concerns pertinent to access to necessary mental health treatment, services and activities.
  • Develops, implements, and provides supervision and oversight of the delivery of statewide program activities including supervision of all Regional Mental Health Ombudsman.
  • Helps in the collection of data to assess program status and conduct trend analysis.
  • Assists the Chief of Mental Health by reviewing institution and offender operating and program reports.
  • Provides status reports to the Chief of Mental Health Services and consults with wardens and interdisciplinary staff to assist in analysis and amelioration of identified concerns in the inpatient units.
  • Ensuring inpatient mental health treatment, services and required activities are provided in accordance with Department’s policy and procedures.
  • Reviewing institution and offender operating and program reports.


  • Knowledge of corrections principles and practices.
  • Knowledge of administrative principles and practices.
  • Knowledge of the criminal justice system.
  • Knowledge of problem-solving techniques.
  • Knowledge of the principles and techniques of effective communication.
  • Knowledge and experience with the grievance process
  • Knowledge and experience with mental health delivery system
  • Ability to develop and coordinate statewide programs.
  • Ability to analyze and evaluate programs.
  • Ability to formulate policies and procedures.
  • Ability to plan, organize and direct program activities.
  • Ability to conduct interviews.
  • Ability to supervise.
  • Ability to utilize problem-solving techniques.
  • Ability to understand and apply applicable rules, regulations, policies and procedures.
  • Ability to prioritize work load.
  • Ability to develop various reports.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to communicate effectively.


  • Must possess a Doctorate in Psychology or Social Work from a post-secondary institution accredited by an accrediting agency or state approved agency recongnized by the U.S. Secretary of Education Please note, when submitting a college/university degree, if selected for this position official transcripts will be required.
  • Must possess Licensure under Florida Statute 490.

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.

If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge and experience, please submit a State of Florida Application and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at 1-877-562-7287.

Applications will be accepted until 11:59 PM on the closing date.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee