GENERAL AND OPERATIONS MANAGER I - 64007225

Requisition No: 842811 

Agency: Department of Health

Working Title: GENERAL AND OPERATIONS MANAGER I - 64007225

 Pay Plan: SES

Position Number: 64007225 

Salary:  61,121.06 

Posting Closing Date: 12/28/2024 

Total Compensation Estimator Tool

Florida Department of Health

Open Competitive

Anticipated Vacancy

Your Specific Responsibilities:

This is a responsible professional position located in Newborn Hearing Screening Program and will be supervised by the Public Health Services Manager F-SES. This individual will be responsible for supervising. Supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning, and directing their work, approving leave, and taking disciplinary action as appropriate. This position requires professional judgment, skill and knowledge, excellent communication, computer skills as well as the ability to work independently. The position requires travel and the incumbent is responsible for the following:

• Providing day-to-day supervision and oversight for the Data Informatics Unit, which provides data and operations support to the program for hearing screening, CMV screening, diagnostic reporting, early intervention referrals, and the Children’s Hearing Aid Program to ensure the program meets federal and state requirements.
• Conducting routine quality assurance desk reviews and periodic in-person observations of data informatics unit activities to ensure work product is timely, complete, and reliable.
• Providing written and timely feedback to staff on performance.
• Coaching staff on performance improvement opportunities.
• Providing monthly, at a minimum, status reports to program administration on quality assurance performance and activities.
• In collaboration with program administration, drafting annual performance reports, updates to work plans, evaluation plans and reports, and other related materials for two federal grants.
• Conducting monthly supervision sessions with each Data Informatics Unit staff member for feedback on, at a minimum, workload, performance, and professional development opportunities.
• Planing, leading, tracking, and reporting on program performance for hearing screening, CMV screening, diagnostic reporting, early intervention enrollment, and the Children’s Hearing Aid Program and overseeing continuous quality improvement activities.
• Participating in various workgroups, meetings and conferences related to newborn hearing screening or as assigned to educate and engage program stakeholders. Following-up on actions related to these workgroups, meetings, and conferences.
• Serving as back up for Data Informatics Unit staff and program administration.
• Performing other related administrative duties and responsibilities as required.

Required Knowledge, Skills, and Abilities:

This position will require knowledge, skills and abilities, including:

• Knowledge of early intervention programs and service delivery systems for newborns and toddlers and the continuum of care for children with special health/developmental needs.
•  Ability to communicate effective verbally and in writing, to prepare written material and to conduct oral presentations.
• Skills in developing working relationships between policy level and direct service providers and to work effectively in a team centered environment.
• Knowledge of methods for evaluating programs based on stated program standards.
• Knowledge of Microsoft Office Products.
• Ability to implement quality assurance activities and facilitate community collaboration activities.
• Ability to travel...

Preferred Qualifications:

• Bachelor’s degree in the field of human services, public health, business administration, data informatics or a related field; (relevant experience on a year to year basis can substitute for specific degree requirement).
• Two years experience with direct supervisory and/or management (duties must be within the last five years).
• Two years experience in data management, data analysis, or other data administration functions including collection and distribution.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

In Office position located in Tallahassee, Leon, 32308 with 10 % Travel

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:                                                            

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.