GENERAL AND OPERATIONS MANAGER I *Open Competitive*

Requisition No: 827826 

Agency: Department of Health

Working Title: GENERAL AND OPERATIONS MANAGER I *Open Competitive*

 Pay Plan: SES

Position Number: 64080461 

Salary:  $2,134.72 biweekly; $55,502.72 annually 

Posting Closing Date: 05/05/2024 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Open Competitive Opportunity

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.

Your Specific Responsibilities:

The person in this position is responsible for the administration and management of the centralized call center within the Bureau of Operations, Licensure Support Services Unit, Division of Medical Quality Assurance. The employee will exercise independent judgment in formulating policies and procedures relative to communication services, training, and recruitment of new employees within the section. The section is responsible for receiving and handling incoming calls to the division regarding licensure of health care practitioners, requests for information, complaints, and mailing out laws, rules, and application packets. The General Manager directly supervises three Program Administrators and one Research & Training Specialist.

The position manages the development of new policies and procedures and improvements in existing processes regarding the dissemination of information to applicants regarding the initial licensure requirements and providing personal guidance to licensees to address questions related to license renewals, updating license records, and assistance in interpreting rules, laws, and policies, to meet needs more effectively and more efficiently. Provides assistance to staff regarding implementation and interpretation of rules, policies, and standards.

The position will provide guidance to staff regarding implementation and interpretation of rules, policies, and standards. The General Manager will coordinate with the Bureau of Health Care Practitioner Regulation’s Staff and other Licensure Support Services Staff to develop and maintain operational and procedural manuals on initial licensure requirements and renewal requirements. 

The incumbent will oversee the hiring and onboarding of new call agents and provide guidance and direction to subordinates including conducting review and performance planning, monitoring subordinates, and directing personnel actions. The idea candidate will have the ability to compile and analyze statistical data for planning workload, objectives, and for corrective action on policy and procedures improvements. The candidate must be able to prepare reports for management, including such data as statistics on the number of incoming calls, categories of requests, requests for copies of material and other regulatory information.

Provides assistance to the unit manager and bureau chief as requested on special projects.

Performs related work as required.

Required Knowledge, Skills, and Abilities:

Knowledge, skills, and abilities, including sound judgement and decision making, critical thinking, management of personnel resources. Knowledge of policies and practices involved in personnel/human resource functions, utilization of equipment, required for the position: Ability to determine work priorities, assign work, and ensure proper completion of work assignments. Ability to supervise others. Ability to understand and apply applicable laws, rules, policies and procedures regarding licensure and regulation of professionals. Ability to establish and maintain affective working relationships with others.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Division of Medical Quality Assurance

Tallahassee, FL

Leon County

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.