GENERAL OPERATIONS MANAGER I - SES - 73005673

Requisition No: 879767 

Agency: Department of Revenue

Working Title: GENERAL OPERATIONS MANAGER I - SES - 73005673

 Pay Plan: SES

Position Number: 73005673 

Salary:  $65,270.28 - $95,124.00 / annually 

Posting Closing Date: 07/27/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

General Operations Manager I - SES

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is a senior managerial position assigned to the Child Support Program Office in the Department of Revenue and reports directly to the Enterprise Systems Support Process General Operations Manager II supporting Finance, Business Warehouse, Interfaces team. The position supervises 10-20 team members and is responsible for the operations and maintenance of the Program’s federally required computer system, CAMS. You must be an effective communicator and capable of presenting information effectively to management. You must be able to operate successfully in a demanding environment, manage multiple large projects and produce results that support the Program’s strategic initiatives.

MINIMUM REQUIREMENTS:

• Three years of supervisory or team lead experience managing functional and/or technical team members (e.g., business analysts, developers) in project-based environments.
• Three years of experience working with software development life cycle processes, project coordination activities, and system maintenance or enhancements.
• Three years of experience reviewing, analyzing, and contributing input on business processes, system outputs, or requirements to support decision-making and ensure alignment with business needs.
• Three years of experience planning and evaluating program processes, resolving productivity and quality concerns, and implementing process improvements.

PREFERENCES: 

• Experience with SAP BW on HANA or BW4HANA in a functional role.
• Experience reviewing and approving business requirements, functional specifications, technical specifications, or system designs for impacts to Business Warehouse reporting, data, or business processes.
• Experience supporting system implementations, enhancements, or upgrades.
• Experience working in the Child Support Program using the CAMS system, including experience with Business Warehouse reporting or data analysis.              

SPECIAL NOTES:

• Anticipated Vacancy.
• This position is not telework eligible.
• An Alternative screening will be used to select candidates to interview.
• This position includes after hours and on-call responsibilities for CAMS Production or other enterprise system related concerns and projects affecting Child Support Program business.

SALARY: $65,270.28 - $95,124.00 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Leslie Powell, (850) 617-8127, Leslie.Powell@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.  

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS: The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.