GENERAL SERVICES OPERATIONS MANAGER - SES - 71001409

Requisition No: 854920 

Agency: Department of Law Enforcement

Working Title: GENERAL SERVICES OPERATIONS MANAGER - SES - 71001409

 Pay Plan: SES

Position Number: 71001409 

Salary:  $74,000.00 

Posting Closing Date: 06/15/2025 

Total Compensation Estimator Tool

GENERAL SERVICES OPERATIONS MANAGER

CRIMINAL JUSTICE INFORMATION SERVICES

FIREARM ELIGIBILITY BUREAU/ELIGIBILITY UNIT

**Internal advertisement for current FDLE members**

POSITION SUMMARY:

Under the direct supervision of the Chief of Policy Development & Planning within the Firearm Eligibility Bureau (FEB), this position provides oversight of the Eligibility Research Unit (ERU) within the Firearm Eligibility Bureau (FEB).  The General Services Operations Manager (GSOM) is responsible for ensuring research is being completed for individuals who are delayed from purchasing a firearm due to incomplete information in their criminal history record in accordance with Florida Statute §790.065 & §790.0655, and Florida’s Firearm Purchase Program Non-Approval Appeal process as required in Fla. Admin. Code 11C-6.009.   The GSOM is also responsible for maintenance and operations of the Florida’s Mental Competency Database (MECOM). This incumbent also provides support to operational and planning efforts, monitoring of systems as well as performance reporting and improvement efforts. This includes effective customer relations, production services and support activities, major development projects and business management of all resources available to support the program. This position works independently and in teams to accomplish objectives established in the Agency's Strategic Plan and consults with other governmental agencies to evaluate their information needs and capabilities. This position has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action.

DUTIES & RESPONSIBILITIES:

Specific duties include:

• Providing management, motivation, direction, and coordination of the Section by planning workloads, deadlines, objectives and prioritization of projects;
• Recommending operation policies and assists in the establishment of procedures and procedural manuals to implement policies, achieve operational objectives, or resolve operation problems;
• Monitoring operation activities to meet specific, measurable service objectives to assure compliance with state and federal laws and operation goals;
• Providing daily consultation and assistance to management and staff in management and operation of programs and responsibilities;
• Preparing written reports, charts, letters, memoranda, procedural manuals, and other documentation in accordance with Department guidelines using appropriate and logical formats, tone, grammar, spelling, capitalization, and punctuation in time frames established with Bureau Chief/Director;
• Maintaining knowledge of accepted policies, theories, techniques, and methodologies related to data collection, law enforcement, and information management through reading available materials, attending training, and other research activities on an ongoing basis, and demonstrates such knowledge in written products and verbal reports to Bureau Chief/Director;
• Developing and/or utilizing data collection mechanisms appropriate for the subjects being researched and the audiences being targeted to receive optimal results of requested information, periodically as needed, as determined by Bureau Chief/Director;
• Developing or assisting the agency to identify data collections needs, record layouts, data definitions, program policies and procedure, implementation requirements, and the writing of operational manuals as required;
• Providing consultation to others during the implementation and testing phases; and
• Striving for excellence in all work products by constantly searching for new and efficient processes and technologies to meet the needs of the criminal justice community most effectively.

To be considered as a potential candidate, you must meet the minimum qualifications(s) listed below. Degrees must be from an accredited college or university as recognized by the U.S. Department of Education.

MINIMUM QUALIFICATIONS:

1. At least two years working in a leadership capacity or management.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of basic management principles and practices;
• Knowledge of correct grammar usage;
• Ability to supervise people;
• Ability to organize data into logical formations for presentation in reports, and other written materials;
• Ability to utilize problem solving techniques;
• Ability to work independently;
• Ability to plan, organize and coordinate work assignments;
• Ability to organize files, records, and/or other materials;
• Ability to follow written/verbal instructions;
• Ability to perform basic arithmetical calculations;
• Ability to communicate effectively to establish and maintain effective working relationships with others.

 Note: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BASE SALARY:

$74,000.00 

NOTES:

Starting salary will be at the minimum of the class pay range, unless otherwise dictated by FDLE's pay policy. The elements of this selection process may include a work sample and/or interview. Future vacancies may be filled from this position advertisement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.