GOVERNMENT ANALYST I - 65000015

Requisition No: 862030 

Agency: Elder Affairs

Working Title: GOVERNMENT ANALYST I - 65000015

 Pay Plan: Career Service

Position Number: 65000015 

Salary:  $3,546.80-$4,005.41 MONTHLY 

Posting Closing Date: 09/30/2025 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

LONG-TERM CARE OMBUDSMAN PROGRAM

*****INTERNAL*****

POSITION OVERVIEW AND RESPONSIBILITIES:

This is a highly responsible position under the direction of the statewide Transaction coordinator. This position assists with centralizing the administration of Long-Term Care Ombudsman Program (LTCOP) processes and responses regarding facility-initiated transfer/discharge of nursing home, assisted living facility (ALF) and Adult Family Care Homes (AFCH) residents, and providing comprehensive oversight and assistance. This position also provides technical assistance and guidance for LTCOP to ensure statewide coordination and efficiency regarding the transition of residents due to transfers/discharges.  This position coordinates with other DOEA programs (CARES, OPPG, etc.), and external agencies (AHCA, DCF, Law Enforcement) as required.

PAY:

Salary will be commensurate with experience and qualifications, ranging from $35,317.32 to $39,520.08, annually.

DUTIES AND RESPONSIBILITIES:

• Coordinates with Lead Transitions Advocate and monitor reports from Adult Protective Services (APS) received at the district level to identify trends in complaints.  Work with District Ombudsman Managers to ensure proper tracking of all APS reports (substantiated and unsubstantiated). Coordinate follow-up response to problematic facilities based on APS reports received.  Coordinate follow-up response to problematic facilities based on APS reports received.
• Works closely with Regional and District Ombudsman Managers on cases and complaints as reported through APS involving transfer/discharge and abuse, neglect and exploitation of seniors.
• Assists with LTCOP response related to involuntary transfer/discharge of consumers from long-term care facilities statewide;
• Assists as receiver of transfer/discharge notices.  Reviews notices to determine which are appropriate versus inappropriate actions, and if the notices comply with federal and state standards (C.F.R. § 483.15, etc.). Disperses notices requiring action to the appropriate region/district.  Provides guidance and coordinates with regions/districts regarding the transition process.
• Assist Lead Transitions Advocate and coordinate with Regional and District Ombudsman managers to ensure data is tracked, entered, and maintained on a regular basis.  Monitors data-collection system (transfer database) for facility-initiated transfer/discharge notices, to ensure consistency among facilities throughout the state.  Provides guidance for analysis and reporting of data from these notices; includes system for statewide tracking of related cases and appeal hearings.  Data to include notice compliance with C.F.R. § 483.15 standards, contacts made, actions taken, visits made, resulting actions, etc. Data will be housed in the Collabrios system (LTCOP database). Coordinates with Operations Analyst II to ensure tracking data is entered and maintained on a regular basis.
• Assists with the review of transfer/discharge complaints to determine systemic issues that may vary throughout the state and identify regional, statewide and/or national trends in care.  Collects data and conducts research to plan and direct system-wide advocacy efforts. 
• Diseminates a standard notice template to help nursing homes provide complete and accurate information to residents facing discharge and to LTCOP and comply with C.F.R. § 483.15 standards.  The template should include instructions and definitions that help nursing homes provide the information that CMS requires to be in the notice and information about LTCOP and other resources available. 
• Follows processes and policies for managing receipt and monitoring of nursing home discharge notices including actions to take if notices do not comply with the federal and state requirements.  Ensures documentation is properly shared with Centers for Medicare & Medicaid Services (CMS) when requested. 
• Provides data for the monthly Involuntary Discharge Reports to the State Ombudsman, Legal Advocate, and Deputy State Ombudsman (Field Operations).
• Based on research findings, assists legal advocate with drafting legislative policy needed to improve resident transfer, discharge and relocation rights.
• Develops and maintains relationships with legal aid providers, hospital systems, homeless shelters, insurance case managers to address inappropriate transfer/discharge activities. Develop tracking systems to record all contact information.
• Collaborates with Resident Council presidents to identify facility training opportunities; track all community outreach data in Collabrios system (or other database/tracking system);
• Monitors facility closures and ensure consumers are promptly provided with information regarding available long-term care services to enable consumers to select new providers; track resident transition to the new facility.  Coordinate with regional/district staff to facilitate transition. May conduct or participate in on-site reviews of nursing home facilities.
• Works with Transitions Advocate Coordinator to develop training resources for transfer/discharge-related training/CEUs for field ombudsman in collaboration with Training Coordinator.
• Provides training/updates, information for Nursing Home/ALF/AFCH staff (due to staff turnover) on the discharge/transfer process, correctly completing the Standard Notice Template and process for notifying LTCOP (where to send notifications, etc.)
• Serves as primary office contact in the absence of the Transition Advocate;
• Performs other duties as required;
• Travel/field work and driving as required.  May require overnight travel.
• Attendance is an essential function of the position.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to plan, organize, and ensure work is completed correctly, timely, and in accordance with applicable laws, regulations, rules, policies, and directives. 
• Ability to read, understand, and apply federal, state, and local laws, regulations, policies and procedures governing LTCOP. 
• Ability to fulfill all ombudsman program certification and continuing education training requirements.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, whether in person, or by telephone or email, in a courteous and effective manner.
• Ability to conduct thorough investigations, assessments and fact-finding interviews.
• Ability to obtain and verify information; interpret written, numerical, and verbal data; analyze evidence, and resolve complaints
• Knowledge of basic.
• Knowledge of investigative techniques including proper research methods for gathering data and ability to present research in a concise, coherent and logical format resulting in accurate investigative reports.
• Ability to perform basic arithmetic calculations.
• Ability to make independent decisions.
• .Ability to maintain strict confidentiality.
• Proficiency in Microsoft Office Suite and Windows 2000, general office equipment;  ability to learn new programs; and ability to work with database systems;

REQUIREMENTS:

• If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer.
• Travel is required.  Operates own private motor vehicle for routine travel within the assigned office's planning and service area. All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of the private vehicle while performing State business. You must possess a valid Florida driver’s license.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position.  Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement. 
• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.