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Date:  Jun 25, 2022


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 651662 

Agency: Management Services

Working Title: GOVERNMENT ANALYST II - 72004118

Position Number: 72004118 

Salary:  $46,381.14 

Posting Closing Date: 07/08/2022 

Government Analyst II

Division of Retirement

State of Florida Department of Management Services

This position is located in Tallahassee, FL


Our Organization and Mission:
The Department of Management Services (DMS) is a customer-oriented agency responsible for managing the various business and workforce-related functions of state government. Under the direction of Governor Ron DeSantis and the DMS Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, technology, telecommunications, private prisons, fleet and federal property assistance programs utilized throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its mission, “We serve those who serve Florida.” Under the leadership of DMS Secretary J. Todd Inman, DMS employees embody four pillars on a daily basis: lead by example, serve with excellence, create efficiencies and challenge the status quo.


The Difference You Will Make:

You will be an integral part of the retirement team by helping to fulfil the division’s mission of providing accurate and timely information to assist customers in making informed retirement decisions while ensuring fiscal integrity of retirement funds. 


How You Will Grow:

DMS encourages its employees to constantly innovate and seek efficiencies. Our four pillars are expectations for all our workforce, and you will be expected to model these as a team member. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.


The Benefits of Working for the State of Florida:
State of Florida employees enjoy top-tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out-of-pocket contributions. State employees also enjoy the option of selecting between the FRS Pension Plan and the FRS Investment Plan for retirement.  As an additional benefit, state employment affords you the opportunity to take part in the tuition waiver program within the state university and community college systems.


For a more complete list of benefits, visit


Position Overview and Responsibilities:

This role serves as the primary trainer for the Benefits team, and will have the opportunity to create training modules and perform the quality control step timely until section employees have mastered the topic. You will train, mentor, and lead the section’s employees in all aspects of plan membership, reporting, benefit payroll, survivor benefit claims, and calculations to equip them to accurately analyze members’ employment history, understand the laws, rules, policies, and procedures. Provides constructive feedback and updates the Administrator on progress of trainees. The Analyst will act as a resource for staff and may participate in workshops, seminars, and training sessions for agencies.


Develop, write, and update procedures, correspondence, and training manuals for the approval of the section administrator and develop and maintain templates and standard comments used in sections correspondence.

Assess and analyze impact of retirement-related federal and state legislation, new and proposed, on the Survivor Benefit processes and make recommendations.  Serve as lead worker for complex accounts, proof of life audit research, and review of legal documents such as guardianship appointments, trust agreements, benefit disclaimers, Qualified Domestic Relations Orders, and probate documents.  Knowledgeable in the research of statutes and administrative codes and assist Benefits Administrator in drafting of Final Division  Decision Letters.


Customer Service:

Communicates survivor benefits to stakeholders through written correspondence and telephone inquiries. Research retirement topics to prepare complete, accurate and grammatically correct responses to customers’ inquiries by letter or email. This responsibility requires technical expertise, critical thinking, knowledge of subject matter, and organizational and communication skills.


Quality Control:

Provide quality control review of survivor benefits, Florida Retirement System (FRS) death benefit calculations, and retirement information updated in the division’s Integrated Retirement Information System (IRIS), including account overpayments, joint annuitant changes and nullifications, Option Two lump sum payouts, refunds, and Deferred Retirement Option Program (DROP) payouts for deceased accounts.



Interpret and apply applicable laws, rules, and regulations necessary to administer the survivor benefit provisions for Florida Retirement System (FRS) benefits.  Review and process retirement applications for survivors, beneficiary designation forms, and other documents for survivor benefit accounts. Ensure the benefits are being paid from the correct account type, create and send communication to members, receive calls and answer any questions regarding accounts. Audit and reconcile retirement data to ensure data integrity and accurately calculate death benefits. 


Knowledge, Skills, and Abilities:

  • Knowledge of the principles and techniques of effective communication.
  • Knowledge of the methods of data collection and analysis.
  • Ability to review data for accuracy, identify errors and take corrective action.
  • Ability to design, develop and implement research models.

  • Ability to direct and coordinate the planning and implementation of operational and program reviews and program monitoring activities.

  • Knowledge of effective design for online and instructor-led training projects.

  • Ability to produce high-quality work products with limited notice.

  • Ability to communicate verbally and in writing with audiences from different industries and with varying levels of responsibility.

  • Ability to establish and maintain effective working relationships with internal and external customers and stakeholders.

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

  • Ability to collect, evaluate, analyze and verify data relating to benefit plans.

  • Ability to understand and apply applicable rules, regulations, policies and procedures relating to benefit plans.
  • Ability to organize data into logical format.
  • Ability to direct and coordinate the planning and implementation of operational and program reviews and program monitoring activities.
  • Ability to manage a benefit services program.
  • Ability to formulate policies and procedures.
  • Integrity, Communication (Listening, Writing, Verbal, Interpreting), Respect, Excellence, Accountability, Teamwork, Empowerment.


Minimum Qualifications:
A bachelor’s degree from a college or university and two years of professional experience in the area of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, personnel, or any combination thereof. Professional experience in the areas described or any combination of the above, can substitute on a year-for-year basis for the required college education.


Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce.  Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee