GOVERNMENT OPERATIONS CONSULT I - 79011413

Requisition No: 872602 

Agency: Business and Professional Regulations

Working Title: GOVERNMENT OPERATIONS CONSULT I - 79011413

 Pay Plan: Career Service

Position Number: 79011413 

Salary:  $1550.80 -$1623.59 

Posting Closing Date: 03/31/2026 

Total Compensation Estimator Tool

DIVISION OF HOTELS & RESTAURANTS
GOVERNMENT OPERATIONS CONSULTANT I
Position Number: 79011413

Hiring Salary: $1,550.80 – $1,623.59 Bi-weekly

*ANTICIPATED VACANCY*

**STATE PERSONNEL SYSTEM ADVERTISEMENT**

(Applicants must be currently employed in a Career Service, Selected Exempt Service (SES), or Senior Management Service (SMS) position with a Florida state government agency to be considered).

 ***Information in response to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must be disclosed on the State of Florida Employment Application. Responses to Qualifying Questions must also be completed for applicant consideration.***

The Work You Will Do

The incumbent will perform independent work coordinating administrative tasks which are complex in nature and broad in objective with integrated diverse functions.This position requires that the employee gain a thorough knowledge of department organization, functions, policies, and procedures. 

Processes emergency closure requests and orders within the Bureau with expediency. Ensures all emergency closure documentation is complete, obtains appropriate management signature and submits the orders to the Agency Clerk’s office. Responsible for tracking and maintenance of the emergency closure database with accurate and current information for posting on the department’s webpage. Scans and hyperlinks closure paperwork into the emergency closure database. 

Assists with the fulfillment of public records requests for the Director’s office as needed in regard to emergency order of suspensions. Serves as a liaison between the Division and the Agency Clerk’s office. 

Provides customer service (i.e., telephone inquiries, electronic mail box inquiries, customer window assistance), performs special assignments, research and report preparation as needed. Monitors and assists with answering phones and handling inquiries from the public, field offices and other state agencies. Receives and answers inquiries and provides information which may involve explanation of policies and procedures. Refers a variety of industry and district requests to the appropriate district/department for assistance.

Responsible for independently reviewing and researching Plan Review applications prior to profiling into Versa: Regulation. Utilizes various tools to assist with the research and profiling of applications, including but not limited to departmental imaging software, mapping search engines, etc.  Interacts with personnel from the division, department and industry to obtain information needed to assist in profiling of applications. 

Serves as senior support team member in the absence of the Operations & Management Consultant II, performing duties including but not limited to: coordinates work unit activities, handles shipping inspection equipment  and/or materials to district offices, coordinates printing of information materials for BSSI.

Serves as back-up to the Operations Analyst I as needed, ensuring items in district mail bins are assembled and packaged for daily distribution, serves as liaison between the division and mailroom (drop-off and pick-up).

Serves as back-up to the Regulatory Specialist II as needed, ensuring all incoming checks are logged into the Central Intake Unit check database and taken to Central Intake Unit in a timely manner.

Performs other related work as required.

Knowledge Skills and Abilities

Ability to understand & apply applicable rules, regulations, policies & procedures; to deal with the public in a tactful & courteous manner; to plan, organize, & coordinate work assignments; to perform data collection, word processing, email, licensing, internet applications & other technology required by the department, including but not limited to Versa: Regulation and OnBase.

Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices.

Ability to integrate use of software and desktop or portable hardware to enhance personal & organizational performance, including spreadsheet, word processing, scheduling, e-mail, licensing & internet applications & other technology required by the department.

Ability to plan, organize and coordinate work assignments. Ability to communicate, verbally & in writing effectively. Ability to establish and maintain effective working relationships with others.

Minimum Requirements

• Three years of Customer Service experience
• Data Processing Experience
• Experience with Microsoft Office Suite

Preference may be given to applicants with experience in licensure application processing.

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

Special Reminders

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.