GOVERNMENT OPERATIONS CONSULTANT I - 64055772

Requisition No: 878181 

Agency: Department of Health

Working Title: GOVERNMENT OPERATIONS CONSULTANT I - 64055772

 Pay Plan: Career Service

Position Number: 64055772 

Salary:  $40,320.80 - $45,000 

Posting Closing Date: 06/28/2026 

Total Compensation Estimator Tool

Open Competitive Opportunity 

Florida Department of Health 
Division of Disease Control and Health Protection  

Bureau of Communicable Diseases HIV/AIDS 

Government Operations Consultant I

Pending Classification Updates

This position requires daily in-office or field work

Your Specific Responsibilities:

The Enrollment Coordinator plays a key role in supporting client access to essential services by conducting eligibility assessments, resolving help desk inquiries, and ensuring accurate enrollment into programs such as ADAP and HOPWA. This position also supports training efforts for field staff on eligibility, enrollment documentation, system navigation, and recertification processes. This role partners closely with the Help Desk Team and program liaisons to identify training needs, develop job aids, and support continuous improvements that enhance client access and program efficiency.

Conduct initial client eligibility assessments to determine program qualification, service needs, and documentation requirements.

Provide training to SHO and CHD staff on eligibility, enrollment processes, documentation standards, system use, and recertification workflows.

Respond to help desk tickets related to client access, enrollment issues, and service questions.

Maintain working knowledge of enrollment processes for ADAP, HOPWA, and related programs.

Partner with the Help Desk Team to support call center availability and ensure timely resolution of help desk tickets.

Collaborate with the Regional Coordinator Liaison and Case Management Liaison on Recertification reporting and follow up.

Document client interactions and enrollment activities accurately to support program compliance.

Identify trends or recurring issues in enrollment or recertification, recommend improvements, and elevate systemic concerns as needed

Support efforts to streamline enrollment and recertification processes by providing feedback and participating in system improvements and efforts to streamline workflows and enhance client access

Perform other duties as assigned.  

Required Knowledge, Skills, and Abilities:

Ability to understand and apply applicable rules, regulations, policies and procedures.    

Ability to work independently, Ability to plan, organize and coordinate work assignments.   

Ability to communicate effectively and establish and maintain effective working relationships with internal teams, liaisons, and external partners.  

Knowledge of ADAP, HOPWA, or similar eligibility‑based programs

Strong communication, presentation and customer service skills

Ability to manage multiple tasks and prioritize in a fast‑paced environment

Proficient in data entry, documentation, and client management systems

Strong problem‑solving skills and attention to detail

Qualifications:

Minimum –

Experience developing strategies improving medication adherence

Experience providing subject matter expertise on policies

Preferred –

Experience in client enrollment, case management, or human services programs preferred.

AA Degree or Higher

Two years of experience or more (Education can substitute for years of experience)

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.