GOVERNMENT OPERATIONS CONSULTANT I - 64081682

Requisition No: 853796 

Agency: Department of Health

Working Title: GOVERNMENT OPERATIONS CONSULTANT I - 64081682

 Pay Plan: Career Service

Position Number: 64081682 

Salary:  $39,320.81- $45,000.00 

Posting Closing Date: 06/10/2025 

Total Compensation Estimator Tool

Department of Health

Division of Medical Quality Assurance

Bureau of Enforcement

Consumer Services Unit

Open Competitive Opportunity

Your Specific Responsibilities:

This position is a Government Consultant I and is part of an administrative team that supports the investigative and supervisory staff within the Consumer Services Unit. This position provides administrative support to the supervisory team. The Consumer Services Unit handles regulatory health care complaints, investigations, and compliance monitoring involving possible regulatory violations by health care practitioners.

• Serves as unit Records Management Liaison Officer.

• Responsible for all inventory and purchasing for unit.
• Processes all purchase orders and invoices for unit, including all My Florida Market Place transactions.
• Prepares and submits all travel authorizations and reimbursements for unit. Requests and tracks all revolving checks when needed for purchases.
• Prepares and processes all cost affidavits upon request.
• Prepares, processes, and maintains subpoenas for unit and serves as subpoena custodian. Processes all
• supplemental investigation requests.
• Processes request for quotes, services and payments on all language translation transactions. Provides
• administrative support to supervisory team.
• Serves as unit staff meeting coordinator.
• Provides coverage and relief to Regulatory Specialist II positions within the Consumer Services Unit as
• requested.
• Provides administrative support to investigators by researching, processing and appropriately handling health
• care practitioner complaints.
• Receives, scans, and processes incoming correspondence received in the Consumer Services Unit.
• Prepares outgoing correspondence.
• Appropriately records incoming and outgoing correspondence in licensure and enforcement database and
• enters database codes appropriately.
• Runs reports to assist in complaint processing.
• Processes, records, codes, and delivers case files within and outside our unit. Enters daily time tracking
• reports into time tracking database.
• Answers telephones, receives voicemail, and handles or appropriately directs all calls coming in to the
• Consumer Services Unit.
• Assists with special projects as requested, attends training, and performs all other duties as required.

Required Knowledge, Skills, and Abilities:

Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer data bases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of laws, legal codes, court procedures and government rules & regulations; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; communicating effectively with others in writing; talking to others to effectively convey information; ability to establish and maintain effective working relationships with others; ability to plan, organize and prioritize work assignments; using logic and analysis to identify the strengths and weaknesses of different approaches; investigating and researching; knowing how to find information and identifying essential information; finding ways to structure or classify multiple pieces of information; ability to maintain a high degree of accuracy and close attention to detail; organizational skills; effectively manage time; ability to travel; ability to maintain strict confidentiality.

Qualifications:

• Associate’s degree or equivalent from an accredited college OR
• High School Diploma or equivalent; AND
• Two years administrative experience to include computer software, data entry, imaging, document preparation, travel arrangement preparation and budget oversight.
• College education can substitute for the required experience on a year-for-year basis.
• Must have a valid Florida State driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions (for more information, please click www.myfrs.com)

• Flexible Spending Accounts
• Tuition waivers
• And more!

For a complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.