GOVERNMENT OPERATIONS CONSULTANT I - 79010687

Requisition No: 864341 

Agency: Business and Professional Regulations

Working Title: GOVERNMENT OPERATIONS CONSULTANT I - 79010687

 Pay Plan: Career Service

Position Number: 79010687 

Salary:  $1,900.00 Bi-weekly / $49,400.00 Annually 

Posting Closing Date: 11/06/2025 

Total Compensation Estimator Tool

DIVISION OF SERVICE OPERATIONS

BUREAU OF CENTRAL INTAKE AND LICENSURE

GOVERNMENT OPERATIONS CONSULTANT I

Position Number: 79010687
Hiring Salary: $1,900.00 Bi-weekly / $49,400.00 Annually

                                                                                                                                    **Internal Advertisement**

***Applicants must complete all fields in the Candidate Profile.  Work history with month and year, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile.  Resumes and other documentation can be attached to provide additional information***

Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

The Work You Will Do:

This is a highly responsible position under the direct supervision of the Deputy Director.  The staff in this position assists with researching, analyzing, and reporting information related to the processing and maintenance of license applications and records.

Your Specific Responsibilities:

This is a professional position reporting directly to the Deputy Director of the Division of Service Operations in the Division of Service Operations Director’s Office.  The incumbent in this position assists with researching, analyzing, and reporting information related to the processing and maintenance of license applications and records. The position also assists with researching customer inquiries and Public Record Requests. Work includes the performance of duties that involve independent formulation and analysis, with the ability to recommend and follow through with a course of action.

• Gathers, receives, and obtains available information from the department’s business units and all relevant sources to assist in the evaluation of qualification for licensure, including evaluation of initial license applications as well as maintenance of issued licenses.
• Analyzes, evaluates, and researches results utilizing the department’s systems and information gathered. Works with Division management to make recommendations regarding courses of action to be taken by division business units.
• Creates and generates reports with results and recommendations regarding the status of applications and licenses. Provide guidance to internal customers in the use and understanding of reports.
• Communicates with applicants, licensees, and other internal or external customers to inform of license or application status and assist in the resolution of any license or application issues.
• Serves as the backup to the Public Records Office Contact for the Division. Responsible for redacting and ensuring the billing and payment of outgoing requests; is completed for services rendered in accordance with current Public Records laws.  Keeps Agency Clerk’s Office informed of any subpoenas received and ensures a timely response is provided.

Knowledge, Skills, and Abilities:

• Knowledge of Excel, Word, and Outlook.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to compile, organize, and analyze data.

Minimum Requirements: 

• Must have experience in data collection, analysis, and reporting; and
• Must have experience analyzing and evaluating information gathered by department systems.

Position Notes:

• This advertisement may be used to fill current and future vacancies for up to six months from date of opening.
• The applicant may or may not be required to take a Skills Verification Test (SVT).

The Benefits of Working for the State of Florida:

 “Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
 
NOTE: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
 
Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

 
The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. 
 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.
 

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.