GOVERNMENT OPERATIONS CONSULTANT I OPS - 60932486

Requisition No: 856659 

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT I OPS - 60932486

 Pay Plan: Temp

Position Number: 60932486 

Salary:  $19.00 

Posting Closing Date: 07/29/2025 

Total Compensation Estimator Tool

GOVERNMENT OPERATIONS CONSULTANT I OPS

Department of Children and Families

2415 N Monroe St Ste 400, Tallahassee FL, 32303

What you will do:

Review Process for Credentials

• Document Review in the Florida Pathway:
  • Evaluate electronic documents submitted for various credential levels.
• Credential Application Portal:
  • Review both online and paper applications.
    • Analyze, research, and verify the authenticity of submitted documents.
    • If all documents are complete, input the necessary information into the system and issue the credential.
    • For incomplete applications, send a detailed email to the applicant regarding their application status.
      • Instruct applicants to submit the missing documents and maintain communication regarding their application status.
      • Communicate with applicants via phone and email as needed.
    • Address and resolve customer complaints through phone or email.

Knowledge, Skills, and Abilities:

• Strong problem-solving skills with the ability to assess and resolve issues effectively.
• Excellent attention to detail and ability to manage multiple tasks efficiently.
• Strong written and verbal communication skills.
• Ability to navigate and interpret regulatory requirements.
• Proficiency in documentation and record-keeping.
• Customer service skills to engage with providers and other stakeholders professionally.
• Ability to work independently while also collaborating with team members.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management systems.

Benefits of Working for the State of Florida:Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:No state income tax for residents of Florida;Annual and Sick Leave benefits;Nine paid holidays and one Personal Holiday each year;State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;Retirement plan options, including employer contributions(For more information, please click www.myfrs.com);Flexible Spending Accounts;Tuition waivers;And more!For a more complete list of benefits, visit www.mybenefits.myflorida.com.Growth Opportunities:With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.About Department of Children and Families:Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. To learn more please visit https://www.myflfamilies.com/.If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.We hire only U.S. citizens and lawfully authorized alien workers.Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.