GOVERNMENT OPERATIONS CONSULTANT II - 40000354

Requisition No: 868517 

Agency: Commerce

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 40000354

 Pay Plan: Career Service

Position Number: 40000354 

Salary:  $45,060.11 Annually 

Posting Closing Date: 02/06/2026 

Total Compensation Estimator Tool

POSITION LOCATION:  Tallahassee, FL    (relocation benefits are not available for this position) 

Government Operations Consultant II

www.floridajobs.org/

Your Specific Responsibilities:

• Understanding respond to constituent concerns, questions or complaints with accurate information provided by the related program area.
• Investigating, assessing, analyzing and making recommendations to resolve issues and problems brought forward to the OLTR that is sensitive to the complainants concerns and achieves a fair result while following federal and state regulations.
• Providing direction, guidance and counsel to in the management and operation of the Office of Long-Term Resiliency (OLTR).
• Briefs Leadership- (Bureau Chief), and (Director) on project activities.
• Composing correspondence, memoranda and reports as directed.
• Coordinating regularly with OLTR program leads to prepare responses to complaints and inquiries.
• Ensuring that any information provided to Rebuild Florida program applicants or complainants are documented in case notes.
• Entering necessary data in the program tracking systems and maintaining constituent files to meet program standards.
• Maintaining constituent casework records in an accurate, complete, and confidential manner.

Required Knowledge, Skills, and Abilities:

• Knowledge and skills in Microsoft Office (i.e., Word, Excel, PowerPoint).
• Ability to understand and apply rules, policies and procedures relating to the U.S. Department of Housing and Urban Development’s Community Development Block Grant-Disaster Recovery (CDBG-DR) Program. 
• Ability to plan, organize, and coordinate work activities.
• Ability to communicate effectively verbally and in writing.
• Ability to systematically analyze complex problems, draw relevant conclusions and implement appropriate solutions.
• Ability to meet deadlines without sacrificing accuracy, customer service, or ethics.
• Ability to establish and maintain effective working relationships with others.
• Ability to maintain confidentiality of program/constituent information.
• Knowledge of applicable Florida Statutes.

Pay:  $45,060.11 Annually

Our Organization and Mission: 

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:   

This position serves as Constituent Management Services Analyst and works with the Senior Management Analyst II-SES and supports tracking of constituent inquiries, complaints, concerns and requests for assistance by entering contact information and detailed case notes, including case resolutions into the tracking system. This position coordinates between all program areas and related vendors to provide constituents, stakeholders, and other external entities accurate and helpful information. This position will handle numerous calls a day from home owners in the Rebuild Florida program.  

The Difference You Will Make:    Rebuild Florida is a state-administered program that helps low-to moderate-income homeowners repair or replace homes damaged in federally declared disasters. Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

Where You Will Work:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

*  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Retirement plan options, including employer contributions (www.myfrs.com)

*  Nine paid holidays and a Personal Holiday each year

*  Annual and Sick Leave Benefits

*  Student Loan Forgiveness Program (Eligibility required)

*  Flexible Spending Accounts

*  Tuition Fee Waivers (Accepted by major Florida colleges/universities)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

 For a more complete list of benefits, visit www.mybenefits.myflorida.com.

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.