GOVERNMENT OPERATIONS CONSULTANT II - 48004033 1

The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.  The employee must interact courteously with others.  The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.

This is independent and complex administrative and consultative work providing operational and management coordination for the Division.  The incumbent is familiar with processes, systems and process management, performance measures, process alignment, self-assessments, continuous improvement, evaluation and organizational development. 

Prepares work requests and projects related but not limited to:

•               Develops datasets for, manages the validation process and submits of federally required performance reports

•               Qualitative and quantitative analysis of the data leading to the interpretation of the findings, recommendations and issuing    reports for senior leaders, management, and staff

•               Collection and analysis of various datasets related to customer satisfaction, customer complaints, and the impact on VR’s performance.

•               Provide consultation to senior leaders, management, and staff for developing strategies for improving customer satisfaction and decreasing customer complaints

•               Conduct complex data analysis and performance projections for strategic projects.

•               Assist with the designing, developing and maintaining SQL (especially PROC and TSQL) procedures and data queries requested by our customers (e.g., HQ, FRC, field offices, public records requests, and legislative committees, etc.)

•               Assist with producing data and graphs for ad-hoc requests and/or routine reports for the Division’s internal and external customers

•               Assist with process improvement activities using Rapid Process Improvement (RPI) tools such as: map processes, structural analysis, barrier generation and solutions to barriers that will assist in the identification of opportunities for improvement

(OFIs), benchmarking and identifying best practices.

•               Assist with reviewing administrative policies, procedures, guidelines that support the management reporting system.

•               Consults with staff members to develop solutions for programmatic operational problems.

•               Performs other duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

Knowledge of quality processes, tools and techniques (e.g., Six Sigma and Rapid Process Improvement (RPI))

Knowledge of basic management principles and practices

Knowledge of data collection and analysis methods using Microsoft Office, SAS, Tableau and Power BI

Knowledge of designing, developing and maintaining SQL (especially PROC and TSQL) procedures and data queries

Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.

Ability to design, develop, and maintain SQL (especially PROC and TSQL) procedures and data queries

Ability to organize data into logical format for presentation in reports, documents and other written materials

Ability to conduct fact-finding research

Ability to utilize problem-solving techniques

Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities

Ability to work with internal and external customers to identify project requirements and deliverables.

Ability to plan, organize and coordinate work assignments.

Ability to work independently

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Candidate Profile (application) must be complete in its entirety. Your packet may be delayed at the final review step if you are missing the below items:

• Work History (entered with the most recent/current listed first:
  • Any and all State of Florida jobs
  • Any and all Florida University jobs
  • All periods of employment
  • Periods of unemployment
  • Gaps 3 months or more*
  • Education
  • Volunteer Experience
• Include supervisor names and phone numbers including current place of employment.
• *Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will convert to your official application.

• If claiming Right to First Interview, candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions.

Complete and register your State of Florida Employment Application on-line, which will then enable you to electronically submit your application for advertised vacancies in the state agencies. The State of Florida application online can be edited at any time prior to each submission and will automatically populate when you apply to a specific position.

After you have applied to one or more job advertisements, all submitted applications can be viewed from the "Applicant Home Page" by clicking on "View Your Applicant Submissions. "A listing of all the positions to which you have applied will be displayed. You can view and/or print any or all the submitted applications, although this information is also maintained online.

[or]

• Download and then fax a completed application to the People First Service Center at 888-403-2110.  Be sure to include the requisition number on each page of your application.

For assistance in completing the employment application or applying for jobs using the People First system, call the People First Service Center at 1-877-562-7287.

It is the policy of the Florida Department of Education that applicants for employment undergo level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

All applicants for employment or to volunteer who are selected for an interview will be provided with the Consent to Background Screening form for level 2 screening, the Affidavit of Good Moral Character, and the Notice of Rights. The leading candidate for employment or to volunteer will be required to execute the Consent form and Affidavit, report to a designated location, and submit fingerprints for level 2 screening.

No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department.

Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement                            

STATE OF FLORIDA EMPLOYEE BENEFITS                                                                                     

State of Florida Retirement - 3% Employee Contribution Required

10 Paid Holidays annually

104 Hours of Paid Annual Leave annually

104 Hours of Paid Sick Leave annually

• Health Insurance for Individual or Family Coverage – State pays 80% of premium-
• Life Insurance – State pays premium for $25,000 basic term life insurance for full time employee
• Additional supplemental insurances available such as dental, vision, etc.
• Tax Deferred Medical and Child Care Reimbursement Accounts available

Benefits information can be found on the following website:

Insurance Benefits: http://www.myflorida.com/MyBenefits