GOVERNMENT OPERATIONS CONSULTANT II - 48004046

Requisition No: 827362 

Agency: Department of Education

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 48004046

 Pay Plan: Career Service

Position Number: 48004046 

Salary:  $3,564.73 

Posting Closing Date: 05/01/2024 

Total Compensation Estimator Tool

VOCATIONAL REHABILITATION

TALLAHASSEE 

GOVERNMENT OPERATIONS COMSULTANT ll

POSITION: 48004046

                                                  Our Mission is "to help people with disabilities find and maintain employment and enhance their independence." Our Vision is "to become the first place people with disabilities turn when seeking employment and a top resource for employers in need of qualified employees."

This Advertisement may be used to fill current and future vacancies for up to 6 months

Job Description:

The Division of Vocational Rehabilitation Ticket to Work Section handles the statewide administration of the Social Security Administration (SSA) Ticket to Work and Self-Sufficiency Program.  This position is entrusted with access to highly confidential data provided under an agreement between the Department and the Social Security Administration.  The work associated with this program is complex in nature and will include making independent decisions related to Ticket to Work matters.  This position plays a vital role in the Ticket to Work Section and promotes the vision and mission of the Division by supporting SSA beneficiaries to improve earning potential and ensure long term success in the workforce.  This position works closely with personnel at the local and federal Social Security Administration, national Ticket Program Manager, and other VR Ticket to Work Programs in the United States.

The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.  The employee must interact courteously with others.  The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function of this position.

The employee will assist in a significant way with the Ticket to Work (TTW) Unit as follows:

• Assists with the administration of the Social Security Administration / Ticket to Work (TTW) program.
• Conducts an ongoing analysis of program performance to determine whether current operating systems and policies are effective in achieving organizational goals and objectives and makes recommendations to improve the overall administration of the program.
• Coordinates with the VR Ticket to Work team to resolve problems and issues pertaining to the administration of the program.
• Assists with the development and implementation of operating policies, procedures, and systems used in the administration of the VR Ticket to Work program.
• Oversees the process associated with the Social Security Administration’s Traditional Cost Reimbursements and Employment Network Payments by tracking claims and payments, identifying and addressing errors, validating denied claims and payments, reconciling awards and payments with the Financial Payments Unit, and validating or addressing overpayments.
• Assists the VR Ticket to Work program supervisor with the development and maintenance of all data exchanges.
• Maintains secure and highly confidential data management systems that captures data concerning consumer services, type, and amount of SSA benefits received, other public assistance (food stamps, TANF), Medicare/Medicaid, and eligibility for program participation.  Maintenance, access and use of the program and the Social Security Administration data and records must strictly comply with requirements and restrictions established by the U.S. Department of Education-Rehabilitation Services Administration, the Social Security Administration, and Florida Statutes.
• Conducts analyses of the program data to identify trends and issues regarding program performance; prepares comprehensive reports detailing findings and recommendations for improvement or corrective action.
• Coordinates receipt, maintenance, and distribution of confirmation of Ticket activation and deactivation.
• Participates in unit meetings and serves as a member of VR’s Social Security Administration Coordinators Team.
• Maintains existing programs and conduct research on other data exchange systems that are being used effectively to incorporate into the current structure and systems of the Section.
• Assists in monitoring the work being done by Social Security Administration Liaisons, and training field staff to ensure optimal performance of the operating systems that have been developed.
• Conducts presentations at forums and conferences for field staff and other stakeholders.
• Uses statistical and empirical data to identify trends and to monitor the overall performance of the operating system.
• Performs Program-related research and uses findings to prepare comprehensive reports.
• Performs other duties as required.

Knowledge, skills, and abilities, including utilization of equipment, required for the position:

• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow, and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

APPLICATION INFORMATION & REQUIREMENTS

Candidate Profile (application) must be complete in its entirety. Your packet may be delayed at the final review step if you are missing the below items:

• Work History (entered with the most recent/current listed first:
  • Any and all State of Florida jobs
  • Any and all Florida University jobs
  • All periods of employment
  • Periods of unemployment
  • Gaps 3 months or more*
  • Education
  • Volunteer Experience
• Include supervisor names and phone numbers including current place of employment.
• *Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will convert to your official application.

• If claiming Right to First Interview, candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions.

Complete and register your State of Florida Employment Application on-line, which will then enable you to electronically submit your application for advertised vacancies in the state agencies. The State of Florida application online can be edited at any time prior to each submission and will automatically populate when you apply to a specific position.

After you have applied to one or more job advertisements, all submitted applications can be viewed from the "Applicant Home Page" by clicking on "View Your Applicant Submissions. "A listing of all the positions to which you have applied will be displayed. You can view and/or print any or all the submitted applications, although this information is also maintained online.

[or]

• Download and then fax a completed application to the People First Service Center at 888-403-2110.  Be sure to include the requisition number on each page of your application.

For assistance in completing the employment application or applying for jobs using the People First system, call the People First Service Center at 1-877-562-7287.

It is the policy of the Florida Department of Education that applicants for employment undergo level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

All applicants for employment or to volunteer who are selected for an interview will be provided with the Consent to Background Screening form for level 2 screening, the Affidavit of Good Moral Character, and the Notice of Rights. The leading candidate for employment or to volunteer will be required to execute the Consent form and Affidavit, report to a designated location, and submit fingerprints for level 2 screening.

No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department.

Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     STATE OF FLORIDA EMPLOYEE BENEFITS

State of Florida Retirement - 3% Employee Contribution Required

10 Paid Holidays annually

104 Hours of Paid Annual Leave annually

104 Hours of Paid Sick Leave annually

Health Insurance for Individual or Family Coverage – State pays 80% of premium

Life Insurance – State pays premium for $25,000 basic term life insurance for full time employee

Additional supplemental insurances available such as dental, vision, etc.

Tax Deferred Medical and Child Care Reimbursement Accounts available

Benefits information can be found on the following website:

Insurance Benefits: http://www.myflorida.com/MyBenefits 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.