GOVERNMENT OPERATIONS CONSULTANT II - 60022414 - ESS

Requisition No: 852226 

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 60022414 - ESS

 Pay Plan: Career Service

Position Number: 60022414 

Salary:  To Be Determined Based on Experience. 

Posting Closing Date: 05/09/2025 

Total Compensation Estimator Tool

Internal Agency opportunity. 

Department of Children and Families (DCF) 

GOVERNMENT OPERATIONS CONSULTANT II – 60022414 

 For the Economic Self Sufficiency Program, 

 Quality Management Statewide Team 

Class title: Government Operations Consultant II 

This is a full-time Career Service position. 

Regular business hours are 8:00 am - 5:00 pm EST, Monday to Friday. 

Location: Open statewide. The position location will be based on selected candidate. 

THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE OFFICE.  

Salary: To be determined.  

Travel required. 

Minimum qualifications: 

• Must be a current FL DCF employee. 

• A least five years’ work experience in the Office of Economic Self Sufficiency (ESS) where the primary duties performed were determining program eligibility, program-related activities or monitoring public assistance programs: Temporary Assistance for Needy Families (TANF), Food Assistance and Medicaid programs. 

• Ability to travel regularly, including overnight travel. 

Preference may be given to candidates that meet the following criteria: 

• Microsoft Office applications, Florida Online Recipient Integrated Data Access (FLORIDA), Florida Medicaid Management Information System (FMMIS), ACCESS Management System (AMS), Quality Management System (QMS), Document Imaging (DVS). 

• Two years’ experience working for DCF in the ESS Program reviewing ESS Administrative and program policies, procedures, guidelines and related directives to be implemented; evaluates impact on operations; identifies potential problems and made recommendations for improvement. 

• Two years’ experience developing regional Corrective Action Plans. 

• Two years’ experience compiling and analyzing data, analyses, and recommendations for improvement. 

Job Description: Quality Team – Government Operations Consultant II 

This is a statewide position tasked with assisting with special projects, implementation activities, and case reviews for the statewide ESS Program operational teams. The incumbent for this position will have extensive ESS knowledge, specifically in determining eligibility in TANF, Food Assistance and Medicaid along with procedural knowledge of how the program is designed to operate.  This position will serve at the direction of the Director of Statewide Operations and support the ESS regional operations teams. This position will require travel throughout the state to meet with regional contacts and to attend meetings with Headquarters ESS Program management in Tallahassee.  

The duties and responsibilities include, but are not limited to the following: 

• Reviews ESS administrative and program policies, procedures, guidelines and related directives to be implemented; evaluates impact on operations; identifies potential problems; recommends appropriate action. 

• Identifies statewide ESS operational problems in the implementation of administrative services policies and procedures or program policies and procedures. 

• Investigates, assesses, analyzes and makes recommendations to resolve issues and problems presented by ESS Regional Program Directors. 

• Provides direction, guidance and counsel to Directors and their staffs in the management and operation of service programs and responsibilities. 

• Performs firsthand, on-site analysis of operational problems of service programs; serves on interdisciplinary staff teams to develop optimum resolutions; carries out the implementation of solutions. 

• Consults with staff members to develop solutions for programmatic operational problems. 

• Coordinates with regional staff to collaborate on state Corrective Action Plans to ensure Federal program requirements are met.  

• Collaborating with operational staff to outline and facilitate the review process; providing consultation on case review samples; compiling and analyzing data; producing reports that summarize review findings, analyses, and recommendations for improvement. 

• Coordinating with all parties to coordinate, review and independently assign and/or prepare responses to requests for information from administrative staff.  

• Incumbent is a member of the Department's Disaster Supplemental Nutrition Assistance Program (D-SNAP) Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief.  During such events, incumbent may be required to work more than 8 hours per day. 

• Performs other related duties and special projects as assigned. 

Knowledge, skills, and abilities, including utilization of equipment, required for the position: 

• Knowledge of all public assistance programs administered by the ESS Program Office.   

• Knowledge of the methods of data collection and analysis; basic work management principles and practices.   

• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.   

• Ability to communicate effectively with others orally and in writing as indicated by the needs of the audience.   

• Ability to organize data into logical format for presentation in reports, documents and other written materials.   

• Ability to conduct fact-finding research.   

• Ability to utilize problem-solving techniques.   

• Ability to work independently.  

• Ability to establish and maintain effective working relationships with others.  

• Ability to understand and applying applicable rules, regulations, policies and procedures relating to operational and management analysis activities.   

• Working Knowledge of computer software including applications and demonstrates proficient level of skill in Microsoft Office applications, FLORIDA, FMMIS, AMS, QMS, DVS. 

DCF Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. 

Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: 

• No state income tax for residents of Florida. 

• Annual and Sick Leave benefits. 

• Nine paid holidays and one Personal Holiday each year. 

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. 

• Retirement plan options, including employer contribution (For more information, please click www.myfrs.com). 

• Flexible Spending Accounts. 

• Tuition waivers. 

• And more! 

• For a more complete list of benefits, visit www.mybenefits.myflorida.com. 

Candidate Profile (application) must be completed in its entirety. 

• Include supervisor names and phone numbers for all periods of employment. 

• Account for and explain any gaps in employment so that the hiring process is not delayed. 

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  

• It is unacceptable to use the statement “See Resume” in place of entering work history. 

• This position is designated as an essential position.  Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. 

DCF Employment Requirements: 

1. We hire only U.S. citizens and lawfully authorized alien workers. 

2. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. 

3. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. 

4. SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov. 

5. BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. 

6. BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.​​​ 

If you experience problems applying online, please call the People First Service Center at (877) 562-7287. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.