GOVERNMENT OPERATIONS CONSULTANT II - 60023736

Requisition No: 861839 

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 60023736

 Pay Plan: Career Service

Position Number: 60023736 

Salary:  $45,060.11, in accordance with DCF salary policy 

Posting Closing Date: 09/28/2025 

Total Compensation Estimator Tool

This is an OPEN COMPETITIVE opportunity.

Only current department employees are eligible to apply

Government Operations Consultant II

Department of Children and Families

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

GOVERNMENT OPERATIONS CONSULTANT II – 60023736 – ESS OPBI Benefit Recovery Program

THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at the office location.

Location: 2415 N. Monroe St., Tallahassee, FL 32303.

Some travel may be required.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM QUALIFICATIONS:

• Must live in, or around, Tallahassee, FL
• Must have a willingness to travel extensively, including overnight travel.
• Must have a valid state driver’s license. 

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• Fluent in Spanish or Creole
• DCF Benefit Recovery experience
• Treasury Offset Program (TOP) experience
• ESS eligibility experience and policy knowledge
• Proficient in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Publisher

JOB DUTIES AND RESPONSIBILITIES:

This is a professional position in the Treasury Offset Program. It is classified as a Career Service position, working 40 hours per week, Monday through Friday 8:00 A.M. to 5:00 P.M. 

The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic. 

Duties include assisting in fraud investigations and provides support in the recovery of funds lost due to waste, fraud, or abuse.

Incumbent is qualified to have specified personal information exempt from public record inspection per Florida Statute.

Incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours a day.

This is a professional position in the Benefit Recovery (BR) Program of the Office of Public Benefits Integrity (OPBI) located within the Economic Self Sufficiency (ESS) Program. The individual in this position must have detailed knowledge of the Treasury Offset Program and must maintain a comprehensive and up to date working knowledge of the TOP policies and procedures.  The individual in this position will be required to request and test programming changes to in all related systems to run the TOP program.

Assigned duties include, but are not limited to the following:

• Handles all TOP related phone calls, correspondences, and inquiries from both internal and external clients.
• Coordinates all request and processing of TOP refunds within required time frames.
• Completes all TOP State/Federal Reviews within time frames.
• Completes all required daily, weekly, monthly, and quarterly TOP reports within required time frames.
• Reconciles the TOP balances in the in all related systems.
• Acts as a TOP liaison with the different Regions, other states, and federal agencies.
• Attend TOP meetings as a representative of the State of Florida as needed.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the methods of data collection and analysis
• Basic management principles and practices. 
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices
• Organize data into logical format for presentation in reports, documents, and other written materials
• Conduct fact-solving techniques
• Plan, organize and coordinate work assignments
• Establish and maintain effective working relationships with others. 

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTION ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME.

**It is unacceptable to use the statement “See Resume” in place of entering work history information.**

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying question must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws to procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING REQUIREMENT:  It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.   

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.