GOVERNMENT OPERATIONS CONSULTANT II - 60037107

Requisition No: 855351 

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 60037107

 Pay Plan: Career Service

Position Number: 60037107 

Salary:  ANNUAL SALARY $65,000 - $70,000 

Posting Closing Date: 06/26/2025 

Total Compensation Estimator Tool

Government Operations Consultant II

Position #60037107

Open Competitive

Tallahassee, FL

THIS IS NOT A TELEWORK POSITION

This advertisement will be used to fill two positions

JOB SUMMARY:

This is a Government Operations Consultant II position with the Office of Systems and Workforce Development unit. The incumbent will be responsible for composing technical procedures in policy manuals by collaborating with management, and other department heads to gain a thorough understanding of each area’s operations. The incumbent will also be responsible for researching, writing, and assisting with implementing procedure standards for a specific business unit, as well as revising and modifying existing operation manuals.

• Write, update, and maintain clear, concise, and accurate procedures and process documents
• Research and implement procedure standards and best practices for a specific business unit
• Collaborate with stakeholders to identify and implement process improvement opportunities
• Analyze business processes to determine documentation needs and ensure alignment with organizational goals
• Facilitate and deliver training sessions to personnel on procedures and processes, as assigned
• Process mapping and/or writing procedures
• Maintain documentation in an organized and accessible format, adhering to internal standards
• Conduct both virtual and in-person training sessions, as required, to deliver training or support process documentation initiatives (travel occasionally required)  
• Design, enhance, and organize training materials across various platforms using engaging, innovative methods
• Revise and modify existing operations manuals to reflect changes in processes or compliance requirements.
• Develop and maintain inventory of deliverables
• Manage regular documentation reviews with SMEs to ensure accuracy, completeness, and relevance
• Perform other related duties as assigned

MINIMUM REQUIREMENTS:

• Knowledge of techniques of system analysis and design
• Knowledge of meeting facilitation and problem solving
• Knowledge of flowcharting techniques
• Knowledge of operations, procedures, and systems
• Knowledge of analysis and research techniques
• Knowledge of team skills and leadership

• Knowledge of digital design tools (Canva, Camtasia, Articulate)

• Ability to clearly articulate ideas and actively listen to others
• Ability to fostering a collaborative environment
• Ability to analyze and interpret data
• Ability to identify and define business needs
• Ability to establish and maintain effective working relationships with others

• Ability to communicate effectively verbally and in writing with the ability to clearly articulate ideas and actively listen to others, foster a collaborative environment

• Ability, willingness, and desire to assume responsibility of tasks
• Ability to plan, organize and coordinate work assignments
• Ability to conform to shifting priorities, demands, and timelines
• Ability to collaborate effectively with cross-functional teams, including department heads, management, and subject matter experts (SMEs)
• Ability to adapt to changing priorities and evolving project needs
• Skilled in the use of MS Office Suite software (Word, Excel, PowerPoint, Vizio)
• Skilled in the use of MS Power Platform and SharePoint or equivalent platforms
• Skilled at writing, creating flowcharts, end-user manuals, process mapping and creating workflows
• Skilled in analysis and problem solving
• Skilled in managing/coordinating multiple, high-priority assignments

Preferred Qualifications

• Experience process mapping and/or writing procedures

• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma)
• Bachelor’s degree in Public Administration, Business Administration, Communications, or a related field

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.