GOVERNMENT OPERATIONS CONSULTANT II - 60037107

Requisition No: 870651 

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 60037107

 Pay Plan: Career Service

Position Number: 60037107 

Salary:  $65,000 annually based on experience 

Posting Closing Date: 02/27/2026 

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TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

THIS IS NOT A TELEWORK POSITION.  CANDIDATE WILL BE REQUIRED TO WORK IN THE TALLAHASSEE OFFICE.

Government Operations Consultant II

Department of Children and Families

Tallahassee, Florida

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TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS MUST BECLEARLY STATED WITHIN THE EMPLOYMENT HISTORY AND ARE REQUIRED AND MUST BEVERIFIABLE BASED ON YOUR SUBMITTED APPLICATION. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Current employees will be compensated in accordance with the DCF salary policy.

What you will do:

This is a Government Operations Consultant II position with the Office of Systems and Workforce Development unit. The incumbent will be responsible for composing technical procedures in policy manuals by collaborating with management, and other department heads to gain a thorough understanding of each area’s operations. The incumbent will also be responsible for researching, writing, and assisting with implementing procedure standards for a specific business unit, as well as revising and modifying existing operation manuals.

Specific Duties and Responsibilities include:

• Write, update, and maintain clear, concise, and accurate procedures and process documents
• Research and implement procedure standards and best practices for a specific business unit
• Collaborate with stakeholders to identify and implement process improvement opportunities
• Analyze business processes to determine documentation needs and ensure alignment with organizational goals
• Facilitate and deliver training sessions to personnel on procedures and processes, as assigned
• Process mapping and/or writing procedures
• Maintain documentation in an organized and accessible format, adhering to internal standards
• Conduct both virtual and in-person training sessions, as required, to deliver training or support process documentation initiatives (travel occasionally required)  
• Design, enhance, and organize training materials across various platforms using engaging, innovative methods
• Revise and modify existing operations manuals to reflect changes in processes or compliance requirements.
• Develop and maintain inventory of deliverables
• Manage regular documentation reviews with SMEs to ensure accuracy, completeness, and relevance
• Perform other related duties as assigned

Required Knowledge, Skills, & Abilities

• Knowledge of techniques of system analysis and design
• Knowledge of meeting facilitation and problem solving
• Knowledge of flowcharting techniques
• Knowledge of operations, procedures, and systems
• Knowledge of analysis and research techniques
• Knowledge of team skills and leadership
• Knowledge of digital design tools (Canva, Camtasia, Articulate)
• Ability to clearly articulate ideas and actively listen to others
• Ability to fostering a collaborative environment
• Ability to analyze and interpret data
• Ability to identify and define business needs
• Ability to establish and maintain effective working relationships with others
• Ability to communicate effectively verbally and in writing with the ability to clearly articulate ideas and actively listen to others, foster a collaborative environment
• Ability, willingness, and desire to assume responsibility of tasks
• Ability to plan, organize and coordinate work assignments
• Ability to conform to shifting priorities, demands, and timelines
• Ability to collaborate effectively with cross-functional teams, including department heads, management, and subject matter experts (SMEs)
• Ability to adapt to changing priorities and evolving project needs
• Skilled in the use of MS Office Suite software (Word, Excel, PowerPoint, Vizio)
• Skilled in the use of MS Power Platform and SharePoint or equivalent platforms
• Skilled at writing, creating flowcharts, end-user manuals, process mapping and creating workflows
• Skilled in analysis and problem solving
• Skilled in managing/coordinating multiple, high-priority assignments

Preferred Qualifications:

• Experience process mapping and/or writing procedures

• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma)
• Bachelor’s degree in public administration, Business Administration, Communications, or a related field

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.   

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida;
• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater.  And if the beach isn’t your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.