GOVERNMENT OPERATIONS CONSULTANT II - 60045283

Requisition No: 855939 

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 60045283

 Pay Plan: Career Service

Position Number: 60045283 

Salary:  $55,000 - $65,000 Annually 

Posting Closing Date: 07/14/2025 

Total Compensation Estimator Tool

 Job Title: GOVERNMENT OPERATIONS CONSULTANT II - 60045283

Department of Children and Families – Office of Quality and Innovation

Office of Workforce Wellness

Working Title: Workforce Wellness Unit Regional Coordinator

Position: Government Operations Consultant II

Position Number: 60073958

Salary: $55,000 - $65,000 Annually (based on experience)

Location: Tallahassee; TRAVEL REQUIRED - Must be able to travel throughout the state

** This is not a telework position. The selected candidate will work from the DCF Headquarters Office located in Tallahassee, FL.**

** This position requires frequent travel. The selected candidate must be available for frequent travel throughout the state to conduct trainings.**

What you will do:

Summary

The Office of Quality and Innovation (OQI) serves as the catalyst for ensuring high levels of performance across the state to support a strong workforce and positive outcomes for Florida families. The office seeks collaborative, action-focused, and transparent professionals dedicated to putting quality at the center of serving families.

This position is located on OQI’s Workforce Wellness Team. Consistent with Florida Statutes 402.402(3), this team is dedicated to preventing and reducing secondary traumatic stress and burnout among child protective investigations staff. We achieve this through staff recognition, critical incident support, leadership training, self-care education, and ongoing monitoring and intervention. Our goal is to strengthen resilience, promote well-being, and sustain a healthy, motivated workforce.

The primary focus of this position is to provide training and facilitation to the Department’s workforce to improve employee engagement, retention, collaboration, and effectiveness. Additional duties and responsibilities include but are not limited to:

• Engage the workforce through work site visits, focus groups, trainings, surveys, and mobilizing support.
• Conduct curriculum research and design to ensure the intent the purpose and intent of trainings is met.
• Provide selected peer supporters with ongoing support and training to best serve the workforce
• Provide logistical support for peer supporters activated to serve the workforce following trauma or critical incidents
• Employ effective techniques and strategies for removing barriers and ensuring successful access to wellness programs
• Serve as a performance improvement consultant and offer potential solutions to barriers identified
• Engage in learning opportunities to advance workforce wellness
• Collect, analyze, and make decisions based on workforce feedback about wellness needs and offerings

Requirements:

• Bachelor’s degree (or substitute at least 4 years of work experience in social services field)
• 4+ years working in a social services agency or other relevant experience
• 2+ years as a trainer or facilitator
• Certification in Critical Incident Stress Management (CISM)

Preferred Qualifications:

• 2+ years leading trainings related to team building, employee wellness, and retention
• Certification in Critical Incident Stress Management (CISM)
• Certification in Peer Support
• Experience with peer-to-peer programs in large public service and/or first responder organizations
• Experience providing staff development offerings via various modalities (online, in-person, focus groups, etc.)
• Professional Training and/or Facilitation experience
• Professional experience engaging staff in wellness and resilience related offerings
• Demonstrated ability to lead emotionally supportive group conversations with empathy, confidence, and adaptability
• Strong background in public speaking, with the ability to engage large audiences while managing tone, flow, engagement, and energy
• Demonstrated ability to lead emotionally intelligent discussions on sensitive topics such as burnout, self-care, and professional boundaries

Knowledge, Skills, and Abilities:

• Embrace flexibility and change
• Strong communication skills, including public speaking, writing, and presenting
• Excellent team facilitation skills
• Ability to adapt in real time to group dynamics, maintain audience engagement, and read and respond to participant cues.
• Experience in wellness curriculum design or other wellness programming capacity
• Public speaking and group leadership skills, with the ability to manage large audiences and deliver content in an entertaining, informative manner.
• Effective time management and ability to meet deadlines
• Ability to streamline complex processes
• Ability to fact-find, identify trends, root causes, and effective practices from data
• Proficient in systems-thinking across operational locations, department programs, and government agencies
• Ability to establish and maintain effective working relationships with others
• Ability to make decisions and recommend solutions
• Ability to lead emotionally intelligent discussions on sensitive topics.
• Capable of working with a high degree of independence, determining work priorities, and ensuring proper delivery of wellness resources
• Proficient in collaborating within a cross-functional team
• Advanced skills in Microsoft Office Suite
• Consistently demonstrate a high level of professionalism and relatability in interactions and personal presentation
• Demonstrate respect for others and professional interest through speech, nonverbal communication, active listening, and cultural competence
• Effectively resolve low-level conflict with strong interpersonal skills
• Model collaboration, optimism, and engagement

Candidate Profile (application) must be completed in its entirety.

Include supervisor names and phone numbers for all periods of employment.

Account for and explain any gaps in employment so that the hiring process is not delayed.

Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

It is unacceptable to use the statement “See Resume” in place of entering work history.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality out comes for those we serve.To learn more please visit https://www.myflfamilies.com/.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113,and enrollment must be completed within the first 30 calendar days of your appointment.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Qr code Description automatically generated

No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE)and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.